Manufacturing Support Desk Technician - Peoria, United States - ITC, Inc.

ITC, Inc.
ITC, Inc.
Verified Company
Peoria, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Our large manufacturing client located in Peoria, Illinois, is looking for a Manufacturing Support Desk Technician, to add to their team.

Position's Contributions to Work Group:


  • Product Service
  • Dealer Service Network (DSN) Tier II

Typical task breakdown:


  • Receives dealer inquiries via DSN, Phone, Email, Event Logger, standardized product problem forms
  • CPI Web template inquires, reports, etc.
  • Search and investigate our client's systems for validated information on known potential product problems, technical inquires, etc.
  • Utilizes the following systems: CPI, SISweb, SIMS, TMI, PIS, RWA, EDS, REDI, etc.

Interaction with team:


  • Communicate emerging issues to Service Engineers for CPI issue creation as appropriate.
  • Coordinate failed parts return, and notify the corresponding Service Engineer when they arrive
  • Collaborate with the larger Product Service team on issue resolution

Work environment:


  • Mixture of remote and in office interactions (with opportunity to support large issue resolution in the field).

Education & Experience Required:

-
High School Diploma or GED + 5 Years Minimum Experience in Related Field

Technical Skills
(required)

  • 5+ years of diesel engine & aftertreatment experience in design, performance, product support, or technical field experience
  • 2+ years of previous dealer/customer support experience
  • Strong mechanical aptitude and analytical ability
  • Strong communication skills
(Desired)

  • Degree in Electrical, Agricultural, or Mechanical Engineering
  • Think BIG and/or Think BIGGER graduate
  • DSN Analyst experience
  • Knowledge of the CPI processes, product support, and warranty systems/tools
  • Familiarity with Dealer repair processes and troubleshooting steps.

Soft Skills
(required)

  • Clear communication and ability to articulate issues to the team
  • Good time management skills and organization
  • Desire to problem solve and collaborate to resolution
  • Active listening and prompting for additional details
(Desired)

  • High emotional intelligence and calmness in high tension situations
  • Critical thinking and creativity in problem solving; innovative
**This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer.
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