- Receive, prioritize, document, triage and resolve end user help requests/tickets. Field incoming help requests in a friendly and considerate manner; escalate unresolved problems to Senior Technicians.
- Maintain and/or support primarily Microsoft devices, some Mac OS devices, including phones and tablets. Apply available diagnostic utilities to aid in troubleshooting.
- Perform hands-on fixes, including installing and upgrading software, installing hardware, configuring systems and applications, and training users, as necessary. Test fixes to ensure problem has been resolved.
- Create records in helpdesk ticketing system documenting problem-solving steps, including all successful and/or unsuccessful steps, through to final resolution or Tier II escalation.
- Perform post-resolution follow-up when necessary to confirm the original issue was resolved.
- Recommend software and hardware improvements/upgrades.
- Perform preventative maintenance, e.g., checking and cleaning workstations. Record in the helpdesk system hardware repairs and failures.
- Maintain procedures for logging, reporting, and monitoring systems' performance. Maintain department supplies/hardware inventory.
- Maintains a working knowledge of Information Security basics and operates with a high degree of confidentiality in both protecting IT Infrastructure information and handling sensitive information.
- Moves, deploys and/or returns to storage electronic equipment such as computers and phones in accordance with organizational policy. Escalates any building infrastructure changes necessary to complete the request to the appropriate contacts.
- Create, maintain and update end users' FAQs.
- Provide support to departmental projects as assigned.
- Liaise with third-party support and soft/hardware vendors.
- Will perform other duties as assigned.
- Any combination of education, training, and experience that provides the required knowledge and abilities to fulfill the essential duties of Helpdesk Technician I.
- Application and proficiency supporting Microsoft Office 365 Office Suite, Windows, Mac OS, iOS, and Android required.
- Knowledge of basic computer hardware, network, and operating system diagnostic utilities.
- Experience working with projectors and other common A/V presentation equipment.
- Ability to learn a wide variety of different types of software and hardware is required.
- Proficiency in the operation of a web-based helpdesk ticketing system is required.
- Basic arithmetic skills applicable to working with computing systems are required.
- Excellent written and oral communication skills.
- Must be a "people person," with exceptional interpersonal skills, who is oriented towards providing exceptional customer service.
- Proven analytical and problem-solving abilities and attention to detail.
- Highly organized and efficient. Strong ability to get things done on schedule.
- Must be self-motivated, energetic, committed, and outgoing with the ability to work independently and collaboratively.
- Strong proactive sense of initiative and follow-through. Strong sense of accountability.
- Works well under pressure in a demanding, fast-paced, and unpredictable work environment. Ability to operate with purpose, urgency, and accuracy.
- Proficiency in basic RSAT software and basic management of Active Directory is a plus.
- Professional certifications in relevant field are desired.
- Able to provide on the spot training(e.g. A/V equipment/changing toner).
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Helpdesk Technician I
2 weeks ago
GLIDE San Francisco, United States**Responsibilities and Duties**: · - Receive, prioritize, document, triage and resolve end user help requests/tickets. Field incoming help requests in a friendly and considerate manner; escalate unresolved problems to Senior Technicians. · - Create records in helpdesk ticketing s ...
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IT HelpDesk/Desktop Support Technician
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Gardner Family Health Care San Francisco, United StatesGardner Health Services is currently recruiting to fill a · IT HelpDesk · /Desktop Support Technician · position. This is a full-time position based out of the Alviso Health Center Offices located at 1621 Gold Street Alviso, CA The IT Help Desk/Desktop Support Technician works ...
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Helpdesk Technician
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Marin City Health and Wellness Center San Rafael, United StatesSummary: · The Marin City Health and Wellness Center MCHWC Help Desk Support Technician Reports directly to the Chief Operations Officer, the Help Desk Support Technician manages service tickets for all QLHC staff and key vendors for Mac and Windows desktops, laptops, wireless d ...
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Helpdesk Technician
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Marin City Health and Wellness Center San Rafael, United StatesJob Description · Job DescriptionSalary: · Summary: · The Marin City Health and Wellness Center MCHWC Help Desk Support Technician Reports directly to the Chief Operations Officer, the Help Desk Support Technician manages service tickets for all QLHC staff and key vendors for Ma ...
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Stefanini, Inc Emeryville, United StatesStefanini Group is looking for a **Helpdesk Technician **for a globally recognized company · **Responsibilities**: · - Provide restorative or maintenance actions to resolve end-user problems. · - Respond to end-user problems based on standard procedures. · - Must correctly track ...
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Helpdesk Technician 1
6 days ago
Office1 Pleasanton, United StatesAs a leader in the imaging technology and office automation industry, Office1. has been serving our customers since 1995. Recognized for high quality products and superior customer service, Office1 is committed to taking the lead in designing the future of this exciting and evolv ...
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1 week ago
Office1 Pleasanton, United StatesJob Description · Job DescriptionAs a leader in the imaging technology and office automation industry, Office1. has been serving our customers since 1995. Recognized for high quality products and superior customer service, Office1 is committed to taking the lead in designing the ...
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Helpdesk Technician One
1 week ago
Office1 Pleasanton, United StatesAs a leader in the imaging technology and office automation industry, Office1. has been serving our customers since 1995. Recognized for high quality products and superior customer service, Office1 is committed to taking the lead in designing the future of this exciting and evolv ...
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Desktop Support
3 weeks ago
TEKsystems San Francisco, United States ContractTitle: Desktop Support Technician · Terms: 12-24 Month Extendable Contract · Target compensation: $35-38/hr. · Location: San Francisco, CA (MUST SIT ONSITE) · Target Start Date: TBD · Company Size: Enterprise Retail Organization · Notes: This is an ONSITE position in San Fr ...
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Desktop Support
2 weeks ago
TEKsystems San Francisco, United States ContractDescription: · Desktop System's Specialist Technician II is responsible 2nd and 3rd level support of hardware, software, and operating systems for Apple and PC based computing platforms. Provides complex technical support for end-user clients while maintaining exemplary customer ...
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PC Technician
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Allyon San Francisco, United StatesSummary: · Allyon, Inc. is an established IT and Healthcare Services firm and we love what we do It makes our day when we are able to help talented individuals achieve their career goals while at the same time helping our clients build quality teams. If you are interested in jo ...
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Tucker Parker Smith Group (TPS Group) San Francisco, United StatesIT Support Specialist (AV Technician) · Location: Seattle, WA (On-Site) · 8 Month Assignment (Potential to extend) · Pay Rate: $37.41/hr. · On behalf of our client, one of the largest ridesharing companies in the US. We are seeking an experienced IT Support Specialist to join the ...
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Evolver San Francisco, United StatesOverview · Evolver is seeking an IT Helpdesk Lead/Manager to work in San Francisco, CA · IT Helpdesk Manager is responsible for the effective operation of the IT support services environment. This individual manages personnel who provision end user IT equipment and services as ...
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TENAX Technologies San Francisco, United States PermanentJob Summary · TENAX Technologies is currently seeking a Level II Linux Service Desk Technician to provide technical support at Aberdeen Proving Ground, or at Beltsville, MD. The Linux Service Desk Technician will provide high-level service to end-users while troubleshooting advan ...
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FIS San Francisco, United StatesJob Description · We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an ...
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IT Support Technician
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Amentum San Francisco, United StatesAmentum is seeking **IT Support Technicians **to support our DHS customer at their regional CONUS and OCONUS facilities. · With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshootin ...
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Cognizant San Francisco, United StatesCognizant is a large IT consulting firm that leverages modern technologies to transform businesses. We are seeking a **Logistics Analyst** to join our growing team. Although the posting is listed in San Francisco, this role is fully onsite in **Palo Alto, CA**. · **About The Role ...
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IT Manager
3 weeks ago
Energy Solutions - USA Oakland, United StatesJob Description · Job DescriptionInterested in joining a growing company where you will work with talented colleagues, enhance a supportive and energetic culture, and be part of the climate solution? At Energy Solutions, we focus on the big impacts. And we believe that market-bas ...
Helpdesk Technician I - San Francisco, United States - Glide
Description
GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives.Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society's most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE's mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.
Position Summary:
GLIDE's Helpdesk Technician I provides phone support for the Glide Operations Help Desk and hands-on support for users with technology and equipment problems. This person is the most important service contact for internal customers/staff and acts as an initial point of contact diagnosing a wide range of technical support requests, along with maintaining professional communication channels with vendors and internal/external customers over the phone, email and on-site/in-office visits. This position requires occasional evening and/or weekend work. Regular and predictable attendance is essential.
Responsibilities and Duties:
COVID Policy:
All staff are required to be fully vaccinated (barring application for medical or religious exemptions). Wearing masks in the office is optional for our staff.
GLIDE is proud to be an equal opportunity employer. As an equal opportunity employer, we are committed to identifying and developing the skills and leadership of people from diverse backgrounds. People of color, differently abled people and LGBT persons are strongly encouraged to apply.
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Helpdesk Technician I professionals in San Francisco
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Victoria Spak
Pre-Med Student at University of San Francisco
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Mustafa Hafeez
Validation Engineer