Collections Associate - Naperville, United States - Sedgwick

Sedgwick
Sedgwick
Verified Company
Naperville, United States

1 day ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter


Description

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague.

A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.


A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve.

If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here.

Join us and contribute to Sedgwick being a great place to work.

Great Place to Work

Most Loved Workplace

Forbes Best-in-State Employer

Collections Associate


PRIMARY PURPOSE:

To collect the maximum amount of overdue funds from customers and to ensure discrepancies with customer accounts are resolved.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES- Provides customer service regarding collections issues. Processes customer refunds and credit memos. Monitors and maintains assigned accounts. Performs account adjustments, small balance write-offs, and customer reconciliations. Reconciles client discrepancies pertaining to outstanding balances. Communicates and serves as an interface with internal and external customers. Prepares weekly and monthly reporting and presents data to management.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES- Performs other duties as assigned. Supports the organization's quality program(s).QUALIFICATIONS

Education & Licensing
High school diploma or GED required. Associate degree in business from an accredited college or university preferred.

Experience
One (1) year of collections experience or equivalent combination of education and experience required. High volume collections experience a plus.

Skills & Knowledge- Excellent oral and written communication, including presentation skills PC literate, including Microsoft Office products Strong organizational skills and attention to detail Good customer service skills Excellent interpersonal skills Ability to work independently or in a team environment Ability to meet or exceed Performance CompetenciesWORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:
Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical:
Computer keyboarding, travel as required


Auditory/Visual:
Hearing, vision and talking


NOTE:
Credit security clearance, confirmed via a background credit check, is required for this position.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

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