Administrative Assistant - Austin, United States - Sparkman Nutrition, LLC
Sparkman Nutrition, LLC
Austin, United States
Verified Company
1 week ago
Description
_Clinical Operations Manager _Our small, busy nutrition counseling practice is looking for a front desk administrative assistant to join our close-knit team. It is very important to us to have a happy work life - to do so we place a high value on the interpersonal relationships within our work family and also with our patients. Our ideal teammate is someone who takes pride and responsibility in what they do, who is always looking for ways to improve, takes initiative, and truly understands that teamwork and respect are crucial in creating and fostering a practice that we can all be proud of. We strive to maintain an atmosphere that people feel is warm and welcoming.
Essential Job Functions
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Engage patients by greeting them and offering assistance with services
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Resolve customer complaints, help respond to customer requests in a timely manner and answer non-clinical questions to ensure a positive customer experience
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Manage business social media accounts
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Assist patients and clinicians with scheduling needs and maintain calendars for all clinical staff
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Verify patient insurance eligibility and benefits prior to scheduled appointments. File claims with patients' insurance in a timely manner following appointments. Ensure proper reimbursement of claims
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Manage patient financial balances, check patients out, contact patients to collect outstanding balances, help patients make financial arrangements, and manage billing and collections
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Collaborate with Clinic CEO on issues that require the establishment of clinical Policies and Procedures or recommend modification to existing policies and procedures
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Assist in developing action plans and strategies to maintain HIPAA compliance standards
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Adhere to policies, procedures and protocols related to clinical medical nutrition therapy services
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Participate in staff meetings and workgroups by providing constructive input for practice improvements and solutions
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Keep office space organized, clean, and presentable
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Other duties as assigned
Performance Requirements, Skills and Attributes
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Kind, warm, welcoming, trustworthy
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Loyal and looking for long-term employment in a stable work environment
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Dependent, punctual and does not frequently call in
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Organized and task-oriented
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Able to multitask while remaining calm and collected
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Solid reasoning, critical thinking, problem solving abilities
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Excellent verbal and written skills
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Ability to seek creative solutions to the challenges of managing a medical related practice
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Proficiency with Microsoft Office Suite. Ability to work with an Electronic Health Record and other related E-System
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Minimum Qualifications/Experience
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- At least two (2) years of front desk or customer service experience
- Proficiency with Microsoft Office Suite. Ability to work with an Electronic Health Record and other related E-Systems
- An understanding of insurance reimbursement is preferred
- Bachelor's degree in healthcare, business administration or education preferred
- One (1) years in a leadership role with supervisor responsibilities and/or office management experience preferred
Job Type
:
30-40 hours per week with some scheduling flexibility
Pay:
$18-$20/hour
Schedule:
- 68 hour shift Monday-Friday
Job Types
:
Full-time, Part-time
Pay:
$ $20.00 per hour
Expected hours:
per week
Schedule:
- Monday to Friday
Education
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- Bachelor's (preferred)
Experience
:
- Medical receptionist or customer service: 2 years (required)
Work Location:
In person
