Employee in customer service full-time/ part-time - Sweetwater, United States - NovaTech Solutions

NovaTech Solutions
NovaTech Solutions
Verified Company
Sweetwater, United States

1 day ago

Meredith Sinclair

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Meredith Sinclair

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Description

Are you looking for a new challenge? Are you a great communicator, enjoy working in a team, and love interacting with people? Perfect

Whether you have experience in IT support or are looking to start a new career with us, we offer an excellent opportunity to utilize and develop your customer service skills. Previous experience as a retail salesperson, receptionist, in the hospitality industry, or as a call center agent are all great foundations for success in our company.

Your responsibilities with us are diverse:

  • After an individual training and possible qualification, you will work in 1st level support, serving as the first point of contact for our customers with technical questions and issues related to network and security, Citrix applications, MS Office, and other hardware and software topics
  • In the user help desk, your task is to handle incident reports in a qualified manner. This includes documenting the problem by creating a new ticket and deciding, after a brief analysis, whether you can resolve the issue yourself or if it needs to be forwarded to another department or 2nd level support
  • In the best case, the issue will be one of the typical 1st level incidents, such as a forgotten password, no connection to the VPN, or similar difficulties with software and hardware, which you can resolve directly or provide the user with a clear solution and explanation
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