Digital Specialist - Berkeley Heights, United States - Intellipro Group Inc

Intellipro Group Inc

Verified Company

Berkeley Heights, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Title:
Digital Beauty Advisor

Type:
Contract

Job ID:
#139410

Duration:
One year minimum with opportunity to extend to full 2-year tenure

Location:
Berkeley Heights, NJ, 07922****Pay Rate
- $22/hr. on W2**
Key Job Accountabilities

Brand Advocate

Serve as a Digital Beauty Advisor across all social platforms by reactively engaging with fans and followers on a timely manner (Tik Tok, Facebook, Instagram, Twitter)
Support le Care public channels (social, R&R, Q&A) by providing insight, strategy recommendations and engagement as needed
Attend brand and Care trainings, work sessions and meetings to stay up to date with social strategies and best practices
Follow Brand and Care provided social FAQ documents for launches and key social moments
Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer
Recognizes and recommends new ways to influence consumers in their purchase decision
Alert critical customer complaints to internal Care and Brand teams and assist with problem solving
Provide social content and engagement recommendations based on consumer feedback and trends
Stay up to date on new social media platforms, tools and best practices
Live in the social ecosystem, stay on top of emerging trends in the landscape

Responsiveness

Maintain 100% Reply Rate and established Response Time goals across social channels
Maintain consumer satisfaction and sentiment scores as established by the group
Monitor personal social KPI's using Sprinklr
Offers schedule flexibility to support the needs of the business which included weekends
Meets established quality standards in all contacts across all channels
Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction.

LE CARE TECHNOLOGY SUITE

Documents product issues in a way that the information can be used for product improvement or development
Accurately enters required information in the CRM and surveys to ensure data integrity

Job Type:
Contract

Pay:
$22.00 per hour

Expected hours: 40 per week

Benefits: