Employee in Customer Service - Pleasant Grove, OH, United States - Crimson Technologies
Description
Customer Service Representative (DE/TR) at Pleasant Grove, OH
Job Description
Pearl Abyss - the company behind the highly acclaimed MMORPG Black Desert Online (BDO) - is seeking a highly motivated, innovative, results-driven, and customer-oriented German and Turkish-speaking Customer Service Representative to help us reach millions of customers across all platforms (PC, mobile, console, etc.) in Europe, specifically in Germany and Turkey.
As a Customer Service Representative, you will be responsible for handling customer inquiries through various communication channels, collecting in-game issues and player feedback, and relaying this information to the appropriate departments.
Our Customer Service Representatives work closely with our Live Service Game Masters to resolve in-game issues, gather player feedback, and handle customer inquiries.
You will be part of a small but dedicated team working with multiple communities, platforms, and games such as Black Desert and upcoming releases like Crimson Desert, DokeV, and PLAN 8.
This position offers a unique opportunity to ensure that all current and future Pearl Abyss titles reach their European goals.
Responsibilities
- Handling and responding to customer inquiries received through various channels
- Internal and external communication by reporting and resolving various issues that players experience in the game
- Processing customer support requests through various internal programs
- Relaying customer feedback and issues to the appropriate departments and finding solutions
Requirements
- Native/bilingual proficiency in German and Turkish
- Intermediate level
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