Veterans Benefits Advisor and Office Manager - Norfolk, United States - Tidewater Community College

Tidewater Community College
Tidewater Community College
Verified Company
Norfolk, United States

4 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Posting Summary


Working Title

  • Veterans Benefits Advisor and Office Manager
  • CMVE/Veterans Affairs
    Role Title
  • Education Support Spec III
    Role Code
SW
FLSA

  • Exempt
    Pay Band
  • 04
    Position Number

Agency

  • Tidewater Community College
    Division
  • Tidewater Community College (Div)
    Work Location
  • Norfolk 710
    Hiring Range
- $41,655 - $48,000, commensurate w/ experience.
Emergency/Essential Personnel

  • No
    EEO Category
  • E-Paraprofessional
    Full Time or Part Time


  • Full Time

  • No
    Does this position have a bilingual or multilingual skill requirement or preference?
  • No
    Work Schedule


40 hours per week to be scheduled Monday through Friday between 8:30 am and 6:30 pm in order to meet student needs.

Occasional weekends required.
Sensitive Position

  • NoTidewater Community College has served South Hampton Roads both students and employers for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 28,000 students in Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,203 graduates in , 40 percent of whom pursued degrees that would let them transfer to 4year institutions. Of South Hampton Roads residents enrolled in higher education 36% enrolled at TCC. TCC's institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.
  • This position will aid militaryrelated students in obtaining and utilizing the varying education benefits available from the federal and state government. Process enrollment certifications in accordance with applicable policies and procedures. Provide support to promote student success. Supervise and manage the daytoday operations of the CMVE Office including overseeing the Assistant Office Manager and the Department of Veterans Affairs work study students.
    Special Assignments
May be required to perform other duties as assigned.

May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.


KSA's/Required Qualifications

  • Knowledge of the various education benefits available through the Department of Veterans Affairs.
  • Knowledge of the benefits available through the Department of Defense and the various branches of service to include reserve components.
  • Knowledge of state benefits available to students (VMSDEP and domicile exceptions) and processing of these benefits.
  • Ability to complete the mandatory training necessary to become and remain a School Certifying Official (initially and annually).
  • Ability to develop proficiency in certifying students for their education benefits using Enrollment Manager.
  • Ability to provide exceptional customer service to students, internal stakeholders, and the public.
  • Ability to present information regarding the GI Bill to individuals or groups of students.
  • Ability to provide excellent student services in all modalities in a highvolume environment that includes a CMVE call center support service.
  • Ability to work effectively and in collaboration with other School Certifying Officials within the department to meet deadlines and goals.
  • Ability to hire, supervise and train full time, wage and work study employees.
  • Ability to work accurately with details, construct records, make data entries, track curriculum and safeguard records for each student.
  • Ability to learn and process the various domicile exceptions available to military related students.
  • Demonstrated ability to solve problems using strong analytical and critical thinking skills.
  • Knowledge of and belief in the mission of a comprehensive community college, particularly as it relates to student support services.
  • Ability to learn the college and outside resources that are available to assist students with academic and personal challenges.

Additional Considerations

  • Experience working with military affiliated students and processing of benefits, preferably in a community college
  • Prior military experience

Operation of a State Vehicle

  • No
    Supervises Employees
  • Yes
    Required Travel
  • NoPosting Detail Information

Posting Number

  • CLS_2933P
    Recruitment Type


  • General Public

  • G
    Number of Vacancies
  • 1
    Position End Date (if temporary)

Job Open Date

  • 04/04/2024
    Job Close Date
  • 06/03/2024
    Open Until Filled

Agency Website
-
Contact Name

Phone Number

Special Instructions to ApplicantsAdditional Information**
Background Check Statement Disclaimer

EEO Statement

ADA Statement

E-Verify Statement
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