Customer Success Mgr-lifecycle - Denville, United States - ConvergeOne

ConvergeOne

Verified Company

Denville, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

C1 Company

Overview:

C1: 1 Contact, 1 Connection, 1 Choice

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice - your #1 choice - is C1.

Overview:

Summary

ConvergeOne is seeking an energetic and experienced Customer Success Manager (CSM) to join the highly-strategic Lifecycle Services team focused on delivering best-in-class adoption services to help clients' adopt their Cisco software solutions.

The CSM owns delivery of ConvergeOne's Adoption Services intended to increase product awareness, mitigate adoption barriers, and drive overall product consumption of Cisco software solutions.

Additionally, the CSM is responsible for identifying expansion opportunities.

As the clients' trusted advisor, the CSM plays a key role in working with clients' key stakeholders and developing an adoption success plan designed to accelerate their time to value realization.

Responsibilities:

Essential Functions

Owns the complete adoption lifecycle
Collaborates with Client sponsor to identify key stakeholders, super users, and change champions
Develops and maintains crossfunctional relationships with Cisco and other internal crucial stakeholders
Conducts a series of adoption workshops to understand and document Client's desired business outcomes, use cases, personas, and priorities
Executes and delivers insights on customer success metrics so you are constantly demonstrating value
Works with lines of business and key stakeholders to understand adoption barriers and impacted business processes while creating a mitigation and communication plan to achieve successful outcomes
Works crossfunctionally with supporting teams such as Managed Services, PMO, and Service Delivery to drive continuous improvement and an excellent customer experience
Delivers Quarterly Success Reviews
Understand customer's objectives and how they translate to outcomes
Coordinates a Client communication plan and works with Change Champion(s) on delivery
Maintains ownership of all components of the Adoption Success Plan
Strives to continually drive faster "time to value" and improve overall experience for our customers

Additional Specific Duties and Responsibilities

Participates actively in all team meetings, trainings, and workshops
Works with National Account Managers on crosssell and upsell opportunities
Provides Customer reports (monthly/quarterly) per the standard set forth by contract requirement

Qualifications:

Required Qualifications

5+ years in a consultative customerfacing role
Strategic thinker, account management, and strong commitment to customer success
Proven team player and willingness to work closely with crossfunctional partners
Comfortable working in a fast paced, dynamic environment to meet evolving business requirements a selfstarter
Highly knowledgeable of technology industry trends and strategies
Ability to communicate (orally and written) clearly and effectively
Superior coordination and conflict resolution skills
Strong analytical, interpersonal and relationship building skills
Strong sense of urgency and commitment to get the job done
Strong work ethic and personal drive to excel
Exceptional organizational skills and attention to detail

Desired/Preferred Qualifications

Education or equivalent experience: 4year higher education degree
Minimum 5 years of experience in the technology industry
Familiarity with Cisco software solutions

Additional Information:

C1 BENEFITS

401(k) Plan (35% match per dollar up to 10%)
Medical Coverage (3 plan options, no network all providers are covered, includes comprehensive member advocacy; & Kaiser CA plan option)
HSA + Employer Contribution
Invitro Fertility (treatment coverage)
Dental
Vision
FSA Plans
Pretax Commuter Plans
Employerpaid Life Insurance
Employerpaid Short + Long Term Disability
Paid Parental Leave (4 weeks at 100%)
Employee Assistance Plan
Voluntary Life Insurance
Legal/ID Theft Plans
TeleHealth Options
Omada Health (healthy living solution)
Travel Assistance
Business Travel Accident Coverage
Employerpaid Pet Telehealth
Accident Insurance
Critical Illness Insurance
Hospital Indemnity Insurance
Health Advocate
Volunteer Time Off

Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment

Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes
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