Guest Service Agent - Danville, United States - Ronald McDonald House of Danville, Inc.

Description

JOB SUMMARY:

Part-time position to fill the following hours, Wednesday and Friday, 9:00 am to 5:00 pm and shared holidays.

Applicants must be flexible; be able to multi-task; possess well-developed communication and people skills, database experience; and be able to easily handle physical tasks.

Submit resume to:
Ronald McDonald House, Guest Service Associate Positions, 24 Trembulak Way, Danville, PA E.O.E.


MAJOR DUTIES AND RESPONSIBILITIES:

• 1. Greets guests and provides review of Family Room which is located inside the hospital.
• 2. Maintains accurate records of guests registered.
• 3. Follows established procedures to open and close the Family Room.
• 4. When applicable, conduct and document the daily Family Room walk through.
• 5. Maintains a working knowledge of the Family Room rules, policies, and procedures, forwards recommendations for revision.
• 8. Maintains confidentiality regarding guest information.
• 10. Performs other duties as required or assigned by emergency or other operational reasons for which the employee is qualified to perform.
• Staff is responsible for covering their shift or securing an appropriate replacement for their shift and communicating the switch to House management.

SKILLS AND ABILITIES;
This individual should possess exceptional interpersonal skills, the ability to work independently and as a team member.


EDUCATION AND/OR EXPERIENCE:

Position requires a High school graduate or higher education; prior experience or knowledge of daily office procedures is desirable.


WORKING CONDITIONS/PHYSICAL DEMANDS:

Work is typically performed in the Family Room. The individual should be able to make frequent rounds of the area. (i.e. walking, climbing stairs, bending, standing, and carrying/lifting or pushing/pulling.


Job Type:
Part-time


Schedule:

• 8 hour shift
• Day shift
• Holidays
• Weekends as needed

Work Location:
In person