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    Program Specialist I - Boston, United States - 1199SEIU Benefit and Pension Funds

    1199SEIU Benefit and Pension Funds
    1199SEIU Benefit and Pension Funds Boston, United States

    1 month ago

    Default job background
    Description
    Responsibilities

    Collecting, processing, and conducting quality assurance of Tuition Assistance (TA) applications, and providing customer service for members on the phone, or via email
    Processing of invoices from vendors and educational institutions for payment, including troubleshooting problems with member applications. Approval of application in STAR database
    Support adult education students; assist with course enrollment by making outreach and follow up calls, problem solving member issues and challenging case management situations, and recruiting students to enroll in courses
    Enter student data, updating student records and student logs into Shared Tracking Application Resource (STAR) system
    Liaison with over 26 public colleges each semester to manage voucher enrollments, process invoices and payments, and provide regular Training and Upgrading Fund (TUF) communication to ensure strong college-fund partnerships
    Meet with MA TUF team to improve processing of TA applications and maintain quality control. Work with Regional Director to conduct member surveys to assess and report on programs, continue to work on improving programs/processes and provide support to members
    Perform additional duties and projects as assigned by management

    Qualifications

    Bachelor's degree in Education, Business, Accounting, or equivalent years of experience required
    Minimum two (2) years in training, finance, or workforce development required
    Intermediate skill level in Microsoft Word, Excel, and PowerPoint preferred
    Strong customer service skills required
    Excellent interpersonal and communication skills (oral and written) required
    Excellent organizational skills, record keeping, and attention to detail required
    Able to work well independently, prioritize multiple assignment and consistently meet deadlines
    Ability to maintain confidentiality of information
    Ability to work flexible hours including some evenings and weekends required


    We offer extraordinary benefits including outstanding health, dental, pension and family benefits for most positions which are paid entirely by the Funds without co-payments, deductibles, or out-of-pocket expenses for covered services.

    We also offer tuition reimbursement, generous holiday, vacation, and sick leave, as well as a 401K plan.
    #J-18808-Ljbffr

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