Pa Associate I - Kankakee, United States - Riverside Medical Center

Riverside Medical Center
Riverside Medical Center
Verified Company
Kankakee, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

We Are Hiring:

At Riverside, everyday brings new and exciting challenges.

You can expect an interesting environment where you're part of making sure our organization is running optimally and safely, helping keep the community healthy.

We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference.

You will be able to succeed in our close-knit, safety-focused culture working together as a team. The careers we offer are meaningful because the work we do matters. Join us


FTE:

Shift:
Afternoons


Location:

RIVERSIDE MEDICAL CENTER

Summary:
The Patient Access Associate I must be competent in registering patients and have effective customer service skills. The Patient Access Associate I must have the ability to work independently in a fast-paced environment. The Patient Access Associate I will accurately collect pertinent patient information and conduct a visual patient assessment. The Patient Access Associate I must be detail oriented, committed to accuracy, and have the ability to problem solve.

The Patient Access Associate I is the first point of contact and must represent the health care system by answering general questions and able to direct customers/patients to the appropriate areas in the organization.


Experience/Education Requirements:


  • High School Diploma or equivalent required
  • Computer literacy
  • Medical Terminology preferred
  • Office or other clerical experience preferred
  • Ability to read and write in English.
  • Verbal skills required to interact on the telephone or in person in a courteous and respectful manner
  • Prior knowledge of HIPAA Privacy and Security requirements
  • Detail oriented, committed to accuracy, and ability to problem solve
  • Prior customer service experience preferred
  • Must be able to type 35 WPM with spelling accuracy of 85%
    License or Certification Requirements:
None


Responsibilities:


  • Attends all mandatory department meetings, applicable classes, and OLIE courses.
  • Ensures the highest level of customer satisfaction is provided by self and department.
  • Greets patients using appropriate scripting and in a friendly inviting manner.
  • Directs or escorts patients to the appropriate location.
  • Interacts in person and on the telephone in a courteous and respectful manner.
  • Identifies self to all internal and external customers during direct communication.
  • Calls ED staff when visitors present at desk to inform them of a visitor for a patient and directs the visitor according to ED Staff's response.
  • Quick admits patients accurately and timely.
  • Uses the policy to accurately identify the patient and does not create duplicate medical record numbers.
  • Enters primary care physicians name and any additional information needed accurately.
  • Prints stickers and armbands patients.
  • Work independently and as a team member.
  • Works with triage so each patient is visually assessed before leaving the check in area.
  • Monitors department supplies and assists in stocking work areas.
  • Keeps work area clean and orderly.
  • Monitors fax/copy machine and reports any issues.
  • Appropriately dispositions patients presenting to appropriate locations (i.e. Outpatient Center, Labor and Delivery).
  • Assists in training of new employees.
  • Appropriately accesses patients presenting that may have special needs (i.e. Wheelchair, emesis basin, or immediate attention).
  • Acts as a team member assisting with finding or providing coverage for calloffs to ensure department has proper coverage and follows the specific Coordination Center policy for vacations, calloffs and coverage procedures.
  • Monitors waiting room and is aware of all patients/visitors making sure they are informed, especially regarding processes and wait times. Assist with transportation of patients within the hospital.

Education:

Essential:

  • HIGH SCHOOL DIPLOMA
Riverside Healthcare is revolutionizing care using leading-edge technology to diagnose and treat patients.

We are ranked top in the nation for performance in neurosurgery, orthopedics, and heart surgery and have also been named one of the nation's 100 Top Hospitals by Truven Health Analytics seven times.

Riverside is nationally recognized for our specialty programs in obstetrics, trauma, oncology, rehabilitation, geriatrics, occupational health, psychiatric services, and treatment of alcohol and chemical dependency, as well as patient safety.

We combine innovation and convenience at state-of-the-art facilities located in communities throughout the greater Kankakee area.

Riverside Medical Center proves that truly progressive medicine is being delivered in Chicago's southwest suburbs and East Central Illinois.

Join a team that is not only concerned with providing the best care possible but also with offering a work environment of advancement and growth.

Riverside is a place that embraces a culture where opinions count and dedications is respected,
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