Customer Service Representative - Richmond, United States - iPostal1

    iPostal1
    iPostal1 Richmond, United States

    1 month ago

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    Description
    We're i Postal1 and we're in growth mode

    This is an exciting time to join our team. Headquartered in New York, we are an established, cutting edge leader in the digital mailbox industry.

    Full Time

    Customer Service Representative - Phones and Chat - Richmond, VA

    Richmond, Virginia

    We're iPostal1 and we're in growth mode

    This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry.

    Our customer base is quickly growing and we're looking for confident, upbeat, personable Customer Service professionals to support that growth in our Richmond, VA location.

    There will be a two-week, paid training which starts with the first week in the Richmond office and the second week in our Montebello, N.Y.

    headquarters.


    To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet and have a positive, team-oriented attitude.

    If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you

    *Please note this is an in-office role. Remote work is not available.


    Responsibilities:
    Answer inbound calls from customers in a prompt and professional manner

    Identify the type of assistance needed

    Ascertain level of assistance needed to resolve inquiry and escalate when appropriate

    Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients

    Manage customer expectations

    Actively engage customers in on-line chat context

    Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc.

    Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting


    Requirements:
    Active listening skills

    Results oriented

    Strong work ethic

    Excellent verbal and written communication skills

    Previous experience in a customer service-oriented role


    iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.