- Presents neat appearance in proper attire as required by policy. Wears at all times JSMC ID Badge. Identifies self to the customer and provides information regarding procedure. Implements AIDET for each patient or customer encounter; Acknowledges the customer, Introduces self, provides time expectation, full explanation of procedure and process, thanks the customer for choosing Diagnostic Imaging Services.
- Competently schedules for all Outpatient Oncology/Infusions at the E. C. Green Cancer Center in a timely manner. Ensures that all required / pertinent patient information is obtained; patient name, DOB, current address, current phone number, Insurance type, diagnosis, authorizations, treatment plan and the ordering physician's name. Has a knowledge base of chemotherapy infusions and chair times and can schedule chemotherapy infusions appropriately.
- Reviews all outpatient requisition orders, any pertinent information, verifies scheduled treatment before placing order on Sunrise Scheduling, and files in the appropriate area. Consults with the infusion resource nurse, oncology director or referring physician if further order clarification is needed.
- Demonstrates competency with Sunrise Scheduling and OncoEMR. Meticulously schedules treatments in Sunrise Scheduling and OncoEMR and ensures all required information is obtained.
- Communicates with the infusion staff / resource nurse / and director in a timely manner about add-on procedures.
- Complies with HIPAA, protecting patient privacy at all times.
- Demonstrates competency / cross - trained in patient registration and order entry. Fills in as needed in these capacities. Assisting with patient registration in Medical Oncology/Radiation Oncology/Oncology Lab
- During Computer "Downtime" assures that the proper "Downtime" procedures and processes are carried out.
- Completes all work before leaving shift. Available beyond normal operating hours to complete all required paperwork.
- Consistently reviews next day or next several days schedule to ensure that pre-certification for the treatment/insurance benefit verification (if required) has been obtained and documented within One Content or OncoEMR.
- Possesses the ability to communicate with the patient and/or family member in a professional, courteous and respectful manner.
- Consistently reviews next day or next several days schedule to ensure that appropriate scheduling of procedures and time frames for procedures has been completed in the McKesson Resource Scheduling. Possesses the ability to communicate with the ordering physician, patient and/or family member in a professional, courteous and respectful manner if a adjustment in the schedule must be made.
- Participates in orientation and training of new employees and office personnel.
- Uses time wisely. Remains consistently productive at all times.
- Refrains from texting, internet viewing, and personal phone calls during on duty hours. Takes care of all personal communications during allotted staff breaks.
- Assesses work area environment for any patient / visitor / employee safety hazards. Reports all safety issues immediately.
- Keeps work area neat, clean, and clutter free. Assures all patient information is protected / stored safely away at end of day. Assures scheduling area remains secure at all times.
- Maintains needed supplies and keeps adequate level.
- Attends required monthly departmental meetings, (8 out of 12). Completes all required in-services within allotted time frame.
- Under the direction of the department director and / or front desk manager performs all additional duties as assigned.
- Consistently practices and possesses solid understanding of modality specific skill checklist(s).
- Must have strong relationship-building skills and the ability to make and use connections throughout JSMC to complete projects and maintain strong partnerships with other departments.
- Must be able to systematically break down complex tasks into manageable parts, detail, and consider input from others.
- Must be detail-oriented and check work continuously for quality and accuracy.
- Must be able to problem solve by identifying and resolving issues promptly and assist with developing solutions.
- Must be flexible and look for opportunities to make appropriate adjustments and changes.
- Must be able to delegate appropriately to all unlicensed personnel and provide appropriate follow-up to ensure care has been provided
- Must have very good computer skills and proficiency with work processing and other software programs
- Must have excellent customer service skills and phone etiquette
- High School Graduate
- Medical Administrative Certificate preferred
- One year of experience in related medical setting required
- One year of oncology and/or infusion scheduling preferred.
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LCSW - Full Time
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cook (full-time)
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janitor (full time)
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General Dentist Full-Time
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Psychiatrist needed Full Time
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Patient Access Associate- Full Time
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Clinic Director-Full Time
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Clinic Director-Full Time
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Full Time Maintenance Lead
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Environmental Services Team Lead-Full Time
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Jennie Stuart Health Hopkinsville, United States Full timeWelcomes patients and visitors in person or on the telephone by providing quality customer service, answering or referring inquiries. Registers patients. Verifies patient demographic and insurance information. Performs clerical duties. Meets the communication needs of the patient ...
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Medical Oncology Scheduler- Full Time
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Patient Financial Counselor-Full Time
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Jennie Stuart Medical Center Hopkinsville, United States Full timeJob Summary · The Phlebotomist promotes good public relations for the department and Jennie Stuart Medical Center while maintaining patient/customer confidentiality. Phlebotomists are responsible for phlebotomy procedures, including collection of blood samples, blood cultures and ...
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Revenue Cycle Specialist-Full Time
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Infusions Registered Nurse-Full Time
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Infusions Registered Nurse-Full Time
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Cook - Full Time
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Full Time Psychiatry
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Medical Oncology Scheduler- Full Time - Hopkinsville, United States - Jennie Stuart Medical Center, Inc.
3 weeks ago
Description
Answers all inbound telephone calls in a professional "Customer Friendly", timely, and efficiently manner. Identifies self to the caller. Works diligently with the referring physician, staff and the patient to schedule the treatment as expeditiously as possibleEssential Functions:
Skills, Knowledge or Abilities critical to this role:
Education / Accreditation / Licensure (required & preferred):
