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Customer Success Manager - Somerville, United States - Profits Marketing Group
Description
Job DescriptionJob Description
Our company delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand.
We are eagerly searching for a driven and eager individual to step into our Customer Success Manager role to help us achieve our lofty goals.
The Customer Success Manager's primary function is to increase awareness for the company and its solutions while delivering strategic, consistent messaging to all audiences.
We anticipate this year to be our most successful year to date. We are diligently expanding not only our client portfolio but also our work culture.Our Customer Success Manager team does an incredible job at promoting positivity and diversity across departments and with our prestigious clients.
Our philosophy has always been to promote our employee's accomplishments and reward their progress through promotions, compensation, and, most importantly, recognition.
If you are enthusiastic, have good people skills and desire to expand your career with a prestigious company then our Customer Success Manager role is for youCustomer Success Manager Responsibilities:
Interact with potential consumers by educating them on products and services our clients provide
Build imperishable relationships with customers with interpersonal skills and overall personability
Answer questions regarding services and expand on the benefits of our brand vs. competitors
Participate in regular meetings with the Customer Success Management team to construct strategies for achieving customer acquisition standards and sales goals
Attend training sessions on any new products, services, or sales promotions to provide customers with the most accurate and up-to-date information
Complete customer's orders efficiently and accurately
Customer Success Manager Requirements:
Prior experience in a customer-centric role is preferred
High School Diploma or equivalent
College Degree is preferred but not required
Strong ability to communicate effectively
Aptitude for taking on multiple responsibilities with versatility
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