- Act as the main contact for Investor Services and investors regarding portfolio cutoffs and remittances.
- Ensure servicing is done in accordance with Servicing Agreements, Program Guidelines and Client Guidelines.
- Ensure client cutoff reports, remittances (checks, wires, ACH), invoices, deductions, and any accompanying tasks are accurate and completed within the required timeframes.
- Manage and oversee FHA/VA, USDA, HUD and PMI Reporting completed by Investor Reporting and other departments, as well as custodial bank account reconciliation is accurate and completed within the required timeframes.
- Oversee and/or prepare custodial account reconciliations.
- Responsible for efficiently managing employee resources to ensure maximum productivity and efficiency.
- Ensure special reporting requirements handled outside the servicing system with Excel spreadsheets are completed per established processes and procedures.
- Review production quality levels.
- Monitor escrow and corporate advance activity.
- Oversee the servicing system scheduled events, routine processes and troubleshoot as necessary.
- Work with Investor Services on loan releases (deconversions) and relevant invoicing in connection with those releases.
- Oversee the ongoing maintenance and enhancement of the billing process.
- Act as a liaison with external vendors and/or internal IT related to enhancement or changes to the client billing processes.
- Manage the development and maintenance of the procedures for the department.
- Manage and oversee accuracy and completeness of remittances, reporting and billing to investors.
- Ensure staff are fully informed of pertinent information and changes to processes and procedures, including client and regulatory changes.
- Prepare Board Reports and other management reports, as requested.
- Oversee and manage year-end processes related to statements and tax forms.
- Ensure compliance with state and federal servicing regulations and client guidelines as it relates to Investor Reporting.
- Other special projects and duties as assigned.
- The "Position" has direct reports.
- Creates an atmosphere within the organization that attains and maintains a high level of morale and embraces our Vision-Mission-Values and our Goals and Objectives "VMVGO".
- Manages the department's staff including appropriate employee evaluations that identify employee strengths and weaknesses; assures training and coaching to improve staff professional skills; and provide customer service on an internal and external basis.
- Directs and coaches staff as needed.
- Proposes and then implements the annual department goals, and employee goals; periodically measures actual departmental/employee performance to the goals.
- Assesses the developmental needs and career paths of staff and make recommendations for their advancement as appropriate.
- Provide a professional example, accuracy, and consistency in work performance.
- Respect teammates.
- Participates and is an active team member by assisting others.
- Communicates in a courteous manner.
- Have a solution rather than a complaint to resolve issues promptly.
- Keep management informed of pertinent information.
- Communicate openly and often.
- Maintains the quality and integrity of the services provided by the department.
- Supports the overall goals of the Company and that services are delivered professionally and efficiently.
- Create an atmosphere within the organization that attains and maintains a high level of morale and embraces our Vision-Mission-Values and our Goals and Objectives "VMVGO".
- Embrace change without resistance and adapt quickly, however do provide feedback when necessary.
- Bachelor's degree from four-year College or University' or five plus years mortgage servicing experience and accounting; or equivalent combination of education and experience.
- Previous reconciliation and accounting experience.
- Experience managing people in a rapidly expanding, fast-paced, client-centric, results driven environment.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations.
- Strong aptitude for analyzing financial and/or mathematical situations, e.g., loan terms, loan histories, payment applications, interest calculations, etc.
- Ability to effectively and tactfully communicate with varied level of internal and external personnel.
- Excellent follow-up, problem solving, written and verbal skills required.
- Ability to work in a fast-paced environment where attention to detail, accuracy and efficiency are of high importance.
- Strong organizational skills and the ability to prioritize to ensure deadlines are met.
- In depth understanding of both State and Federal Compliance regulations
- Proficient with Microsoft Office (Excel, Word, Outlook).
- Data entry at 45 WPM
- Talking - Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
- Hearing - Able to hear average or normal conversations and receive ordinary information.
- Repetitive Motion - Movements frequently and regularly required using the wrists, hands, and/or fingers.
- Vision - Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery.
- Physical Strength - Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally.
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Investor Reporting Manager - Albert Lea, United States - Amerinational Community Services LLC
Description
The Investor Reporting Manager organizes, plans and directs the Investor Reporting Department's reporting, remittances, invoicing, reconciliations, deductions and other related tasks. Establish guidelines, procedures and processes required to increase and maintain efficiency and quality control in relation to client/investor reporting and client satisfaction. Ensure the Investor Reporting department is current regarding regulatory and client changes.
Requirements
Major Duties and Responsibilities:
AmeriNat offers a competitive benefits package including 401k; performance incentives; paid medical, life and long-term disability; dental; vacation, sick and holiday pay as well as opportunities for advancement. Dress code is business casual (jeans allowed) and occasional business attire required.
AmeriNat will consider qualified applicants in a manner consistent with local "Fair Chance" ordinances. AmeriNat is an Equal Opportunity Employer.
