- Assist the Contact Center Manager in managing day-to-day operations and serve as a liaison for the Storage Services Specialists
- Support QA standards for staff, ensuring calls are compliant with standards, escalating issues as needed, and maintaining communication with customers and management teams.
- Monitor attendance of agents to ensure punctuality from lunches and breaks
- Serve as a subject matter expert in regard to Self-Storage processes including move-in guidelines, customer satisfaction, payment options and billing cycle verification
- Contribute a culture of accountability, continuous improvement, and personal excellence by coaching and mentoring employees, who may need additional training and/or support
- Provide floor support, including escalated calls or to assist in queue busting, as needed and when directed by the manager
- Complete regular reports to management and offer new ideas to improve performance at the contact center
- Develop knowledge and understanding of the entire SROA organization to answer questions and direct calls appropriately; in particular, maintain familiarity with properties, vendors, and fee structures
- Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.
- Oversee and work with remote employees as needed.
- Serve as a manager on duty when the manager is out of the office or as directed
- Perform other duties as assigned
- HS Diploma or equivalent required.
- 3+ years in a Contact Center environment of which 2+ years in a lead role
- Supervisory experience: previous self-storage organization preferred
- Microsoft Office knowledge required
- Team management experience
- Strong organization, communication, and leadership skills
- Ability to deal with demanding customers and escalations
- Must have a positive outlook, willingness to lead by example, sense of responsibility, and a high level of motivation
- Creative Thinking
- Flexibility in working hours, including the ability to work nights and weekends
- Competitive pay
- Medical/Dental/Vision Coverage
- Generous 401(k) match
- Paid Time Off
- Work/Life balance
- Learning and development opportunities to maximize your potential.
- Great Culture
-
Center Supervisor
4 days ago
RAYUS Radiology - Center for Diagnostic Imaging Wellington, United StatesRAYUS Radiology, formerly Diagnostic Centers of America, is looking for a Center Supervisor to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come Supervisor, Radiology, Operati ...
-
Center Supervisor
4 days ago
RAYUS Radiology Wellington, United StatesRAYUS Radiology, formerly Diagnostic Centers of America, is looking for a Center Supervisor to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter tog ...
-
Center Supervisor
4 days ago
CDI Corporation Wellington, United StatesRAYUS Radiology, formerly Diagnostic Centers of America, is looking for a Center Supervisor to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter tog ...
-
Humana West Palm Beach, United StatesBecome a part of our caring community and help us put health first · The Supervisor, Center Administration plans and directs the work of professional and support personnel who provide outpatient care to patients in a clinical setting. The Supervisor, Center Administration works ...
-
Center Supervisor
3 weeks ago
Center For Diagnostic Imaging Delray Beach, United StatesRAYUS Radiology, formerly Diagnostic Centers of America, is looking for a Center Supervisor to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter tog ...
-
Global Security Operations Center Supervisor
2 weeks ago
Allied Universal Boynton Beach, United StatesJob Description · Allied Universal is hiring Global Security Operations Center Supervisors to oversee a Corporate Building located in Armonk. · Position is: Full Time · Work Shifts Available: Morning, Afternoon, Evening, and Overnight · Workdays Available: Candidates should be f ...
-
Supervisor, Center Administration Wellington
2 weeks ago
Conviva Loxahatchee, United States**Become a part of our caring community and help us put health first** · The Supervisor, Center Administration plans and directs the work of professional and support personnel who provide outpatient care to patients in a clinical setting. The Supervisor, Center Administration wo ...
-
Distribution Center Supervisor- Jupiter, FL
9 hours ago
Walgreens Jupiter, United StatesJob Summary: · Responsible for supervising and coordinating activities for assigned functional area which includes monitoring daily productivity/output by Key Performance Indicators (KPIs); in partnership with management, defines resource needs and works within budget and staffi ...
-
Distribution Center Supervisor- Jupiter, FL
3 days ago
WALGREENS Jupiter, FL, United StatesJob Summary: Responsible for supervising and coordinating activities for assigned functional area which includes monitoring daily productivity/output by Key Performance Indicators (KPIs); in partnership with management, defines resource needs and works within budget and staffing ...
-
driver
1 week ago
North Lake Care Center West Palm Beach, United StatesNorth Lake Care Center - North Lake Care Center, a Skilled Nursing Facility located in Lake Park, FL is seeking a dedicated Driver who would like to combine his or her love for people and work ethic with the opportunities for career advancement. In this Part Time role, your prima ...
-
Humana Loxahatchee, United StatesBecome a part of our caring community and help us put health first · The Supervisor, Center Administration plans and directs the work of professional and support personnel who provide outpatient care to patients in a clinical setting. The Supervisor, Center Administration works w ...
-
CNC Machine Operator
2 days ago
MyKelly West Palm Beach, United States Full timeCNC Machinist – West Palm Beach, FL · *upcoming need* · Kelly Outsourcing Consulting Group KellyOCG , a managed solution provider and business unit of Kelly Services, Inc., is currently seeking a CNC Machinist at one of our Global clients in West Palm Beach, FL. This role is a fu ...
-
Wellington Regional Medical Center West Palm Beach, United States Full timeJob Description · Responsibilities · Registered Nurse (RN) Opportunity – Day Shift · This full-time opportunity offers -hours per week, full benefits, and a convenient day shift schedule. There is an opportunity for overtime and to cover various shifts if interested. · This ...
-
Healthcare line cook
2 weeks ago
NEXDINE Hospitality West Palm Beach, United StatesJob Details · Position: Cook · Location:Good Samaritan Medical Center · Pay Rate: Commensurate with experience - Let's talk · Benefits: YES · We provide our full-time team members a generous compensation and benefits package, training, opportunity, and support. We provide res ...
-
Oak View Group West Palm Beach, United States Regular Full timeOverview · The Director of Event Services plans and directs all aspects in the servicing of facility events by performing the following duties, personally or through subordinate supervisors. The Director of Event Services directly supervises the Event Management staff and works c ...
-
Lead CT Technologist
3 weeks ago
HCA Florida JFK North Hospital West Palm Beach, United StatesIntroduction · Do you have the career opportunities as a(an) Lead CT Technologist you want with your current employer? We have an exciting opportunity for you to join HCA Florida JFK North Hospital which is part of the nation's leading provider of healthcare services, HCA Healthc ...
-
rn endoscopy
2 weeks ago
Foundations for Living West Palm Beach, United States Full timeResponsibilities Registered Nurse (RN) Opportunity – Day Shift · This full-time opportunity offers 40-hours per week, full benefits, and a convenient day shift schedule. There is an opportunity for overtime and to cover various shifts if interested. · Wellington Regional Medi ...
-
Nurse Practitioner
2 weeks ago
Veterans Affairs, Veterans Health Administration West Palm Beach, United StatesDetails Posted: 24-May-24 · Location: West Palm Beach, Florida, Florida · Salary: Open · Categories: · General Nursing Internal Number: · PLEASE READ THE COMPLETE ANNOUNCEMENT TO ENSURE YOU UNDERSTAND THE QUALIFICATION REQUIREMENTS AND SUBMIT A COMPLETE APPLICATION PACKET. ...
-
environmental manager
5 days ago
State of Florida West Palm Beach, United StatesRequisition No: · Agency: Environmental Protection · Working Title: ENVIRONMENTAL MANAGER - SES · Pay Plan: SES · Position Number: · Salary: $68, $70,381.08 · Posting Closing Date: 06/07/2024 · Total Compensation Estimator Tool · ENVIRONMENTAL MANAGER · STATE OF FLORIDA · DE ...
-
Electronics Engineering Technician IV
2 weeks ago
Amentum West Palm Beach, United States Full timeAmentum is currently searching for an Engineering Technician IV (Electronics) in West Palm Beach, FL to support the NATO FORACS project. The FORACS Engineering Technician supports sensor accuracy testing on US and NATO surface ships, submarines, and helicopters for the AUTEC Proj ...
Call Center Supervisor - West Palm Beach, United States - Storage Rentals of America
Description
Job Description
Job DescriptionBecome the newest member of our exciting team at Storage Rentals of America
Storage Rentals of America (SROA) was founded in 2013 and through an aggressive growth strategy, we have grown to over 450 locations across 30 states. It is our mission to provide affordable, clean, and secure self-storage facilities in the communities we serve.
We are currently looking to add a Call Center Supervisor to our growing team.
A Call Center Supervisor will serve as a coach, mentor, and subject matter expert to the Call Center team. Under the guidance of the Call Center Manager, the Team Lead will provide guidance and support to assist in ensuring the immediate needs of the team, business, and customers have been properly addressed.
ESSENTIAL FUNCTIONS:
JOB REQUIREMENTS:
KNOWLEDGE, SKILLS, AND ABILITIES FOR THIS POSITION:
SROA Offers:
SROA is an equal employment opportunity employer.
Call Center Supervisor professionals in West Palm Beach
-
R. Michael Brown
International marketing & communication leader, published and broadcast writer, producer, speaker, a ...