Resident Services - Riverside, United States - Advanced Management Company

Advanced Management Company

Verified Company

Riverside, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About the Organization:

Advanced Management Company (AMC) is a property management company, which was started in 1982 and built on a foundation of ethical business practices.

Those same principles are in place today with more than 50 apartment communities in Southern California.

Our properties are located in Orange County, San Bernardino County, and Los Angeles County We were also voted a Top Workplace in Orange County by our very own team members.

Benefits:

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
401K & 3% Employer Matching Program
Flexible Spending Accounts
Vacation Accrual & Sick Days
Live Happy Time
Paid Holidays + Your Birthday
Annual Employee Health Expo providing free health screening and events to all employees
Annual Tribute Awards to recognize all team members achievements

Annual Charitable Giving

Backpack drive & holiday gifts for residents of AMC communities
Annual Beach Cleanup

Job Title:
Resident Services

Pay:
$21 per hour

Job Summary:

The role of an AMC Resident Services requires high energy, a burning desire to make a difference in people's lives and a commitment to anticipate and exceed the expectations of our residents, prospective VIPs and co-workers.

This diverse role combines customer service, training and leadership.

Essential Job Duties:

Sets example to uphold AMC Employee Promise and Vision Statement
Performs excellent telephone skills and delivers exceptional customer service while handling residents including follow up
Works closely with the Resident Services Manager to maximize customer satisfaction
Sets reasonable customer satisfaction goals and works with team to achieve them on a consistent basis
Interacts with customers based on a daily basis, responding to their questions and guiding them to the appropriate service
Adhere to the policies and procedures manuals
Performs all other duties as assigned

Job Requirements:

Welldeveloped interpersonal, written and verbal reasoning and communication skills in English.
Available to work on weekends.
Ability to score at or above AMC standards on mystery shop report.
Shows up to work on time, follows direction from Resident Services Manager, interacts well with coworkers and residents and gives and receives feedback.
Maintains a professional image and attitude at all times; observing the policies and procedures of AMC when conducting business with residents
Serve our VIPs with a welcoming and caring attitude.
Behave in a responsible, professional and ethical manner with exceptional time management, multitasking and leadership skills. Demonstrate personal and professional integrity at all times.
Must be assertive, independent, energetic, flexible, motivated, goal oriented, driven and organized.
Must maintain reliable transportation daily, valid driver's license and valid vehicle insurance.
Physical ability to bend, stretch, reach, grasp, stand, sit, walk and climb stairs for long periods of time before taking a break.