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General Manager

    General Manager - California, United States - The Boyd Group Careers

    The Boyd Group Careers
    The Boyd Group Careers California, United States

    2 weeks ago

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    Full time
    Description
    With $2+ billion in sales, over 800 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best

    All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.


    The General Manager's primary responsibility and accountability includes providing an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the Store in compliance with established policies and procedures.

    The General Manager plans and implements the daily operations of the Collision Center to ensure that overall KPI's and insurance metrics are met.

    They are responsible to coach and empower each team member's performance and success in their individual roles.

    The General Manager will promote and maintain the highest quality standards of professionalism in serving all customers, and the General Manager plays a pivotal role in the success of the customer's experience by ensuring they are working in alignment with all team members.

    Prepare and manage the annual and monthly operating budget of the collision center.
    Forecast, target and track monthly sales, profit and expense objectives.
    Deliver formal annual performance reviews and informal monthly performance reviews.
    Maintain a clean and organized repair facility at all times.
    Monitor all maintenance required for all shop equipment, including the paint booth
    Provide training for all staff as necessary
    Ensure all staff wear proper safety gear and adhere to dress code.
    Open and close the facility daily as per established procedures.
    Manage all estimates to ensure labor mix is within established standards. Manage store capacity.
    Lead and manage all repair facility personnel.
    Facilitate monthly Health & Safety and staff meetings . Attend training, information sessions and workshops recommended by Senior Leadership Team.
    Store CSI performance review and follow up within 24 hours.

    Communicate clearly both verbally and in writing.
    Ability to motivate others utilizing effective coaching tools and management skills.
    Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

    Medical, Prescription Drug, Dental & Vision Insurance
    ~401(k) Retirement Plan with company match
    ~ Employer Paid Short-Term Disability & Life Insurance
    ~ Paid Vacation & Holidays
    ~ All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.

    Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years.

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