Refugee Resettlement Caseworker - Springfield, United States - International Institute of St. Louis

Description

Job Description

Are you passionate about making a positive impact on the lives of refugees?
Do you thrive in a challenging and rewarding environment?
If so, we have an exciting opportunity for you

As a Refugee Resettlement Caseworker, you will have the opportunity to make a tangible impact on the lives of refugees who have experienced displacement and hardship. You will be instrumental in fostering a safe and supportive environment for their successful resettlement in Springfield, MO.

The purpose of the Refugee Resettlement Caseworker is to provide intensive case management services primarily during the first 90 days from a refugee's date of arrival. You will provide direct support and guidance to refugees, helping them access essential services, find housing, enroll in English language classes, and navigate the complex resettlement process. You will be key to ensuring their smooth integration into the community.

Join our team of dedicated professionals who are committed to excellence and integrity in all that we do. Take the next step in your career and apply today. You can get great benefits such as medical, dental, vision, and life insurance; including flexible spending account, PTO, retirement benefit, 10 paid holidays - including 3 floating holidays, paid parental leave, and paid lunch hour.

*** Fluency in English and Amharic, Arabic, Dari, French, Kinyarwanda,
Nepali, Pashto, Somali, Swahili, and/or Tigrinya; preferred. ***

Duties/Responsibilities

• Welcome newly arriving refugee families and individuals in order to help them get off to a great start in building their new lives; this position is the first point of contact for our newly arrived families.
• Case management and reporting
• Provide community orientation, advice, and assistance in addressing basic needs.
• Maintain regular communication with clients through phone calls, emails, and office visits.
• Identify and address barriers to successful resettlement, as necessary.
• Assess refugee individual and family needs.
• Encourage participants to work towards self-sufficiency and early employment, recruiting qualified clients for the Match Grant Program
• Perform home visits and evaluations during resettlement period.
• As appropriate and needed, provide client transportation using own vehicle.
• Maintain and complete detailed and accurate records of client files, case notes, and reporting records.
• Provide interpretation as needed for resettlement department staff and clients.
• Work within a diverse staff team; providing services across departments.
• Maintain confidentiality of all client information
• Perform other appropriate duties as assigned.

Required Skills/Abilities

• Ability to diffuse client complaints/conflicts.
• Ability to make quick, sound decisions.
• Understand and adhere to professional boundaries.
• Ability to prioritize, effectively manage multiple projects concurrently, and take ownership of work.
• Ability to meet deadlines.
• Ability to work independently and as part of a team, as necessary.
• Must be meticulous, but able to maintain a balanced perspective in rapidly changing business circumstances.
• Ability to work productively in a multicultural environment and demonstrate respect for differences.
• Experience with Microsoft Word, Microsoft Outlook, and Microsoft 365.
• Ability to effectively communicate in English both orally and in writing.
• Knowledge of community resources
• Fluency in a language spoken by the current refugee population is highly preferred. (Amharic, Arabic, Dari, French, Kinyarwanda, Nepali, Pashto, Somali, Swahili, and/or Tigrinya; preferred)

Other

• Work occasional weekends and nights.
• Must have a car and valid driver's license with proof of insurance.
• Willing to obtain a MO chauffeur license.

Education and Experience

• Two-year degree in relevant Human Service field required or equivalent experience in social services or other relevant area.

JOIN US

Get ready to make a difference in the lives of refugees every day If you believe that this position matches your requirements, applying for it is a breeze. To apply through our website or to view other job openings, visit

INTERNATIONAL INSTITUTE OF SOUTHWEST MISSOURI: OUR STORY

The International Institute of Southwest Missouri (IISMO), is a division of the International Institute of St. Louis, a nonprofit organization. IISMO is our community's immigrant service and information hub. Our programs and services for immigrants, their families, and the wider community are locally and nationally-acclaimed. We connect new arrivals with services and resources, engage foreign-born and the wider community, and build a more inclusive community.

Our Philosophy of Service: We SERVE with integrity, empathy, and respect. We are ACCOUNTABLE to our clients, our community, and ourselves. We CULTIVATE our clients' dignity through choice. We support all aspects of immigrant and refugee journeys from ARRIVING to THRIVING.

The above statements describe the job's essential responsibilities and requirements. This is not an exhaustive list of the duties that may be assigned to job incumbents.

Candidates of diverse backgrounds are strongly encouraged to apply.

EEO/AA