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Product Owner- Telecom - Alpharetta, United States - Incedo Inc.
Description
Description:
JOB DUTIES:
Business analysis, gathering requirements, writing user stories, and testing.
Conduct user and market research
Lead campaigns for the specific target user base
Review feedback and implement solutions
Establish detailed reporting and publish comprehensive scorecards
Facilitate and manage projects to help build functional capabilities
Manage UAT test cases
Communicate status updates and present progress to stakeholders
Must Have
Experience in working with Digital technologies and customer-facing portals/websites & mobile applications,
Experience synthesizing various datasets and deriving meaningful insights, tracking & measuring KPI impact.
Prior Telecom experience
Experienced and well-versed with all phases of the software development life cycle
Develop presentations using G Suite tools as required
Facilitate creative problem-solving
Establish strong collaborative working relationships
Influence stakeholders to drive alignment and achieve results
Progress work forward independently, and with some supervision
Develop and implement quality assurance standards, processes and controls pertinent to a successful launch that will result in increased adoption, increased online transactions, and improvement in OSAT scores
DESIRED SKILLS:
Project Management
Experience caring for Customer/user experience on a business portal
Agile lifecycle experience; familiarity with JIRA
