- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting customer relationship; manage customer relationships and provide customers with excellent service and support
- Responsible for managing several accounts and being the face of the company to your customers
- Ensure the timely and successful delivery according to customer needs and objectives
- Deal with any issues that may arise from customers and / or drivers include contacting temporary agencies to man open trucks
- Responsible for handling after hours calls from customers/drivers
- Build and maintain strong, long-lasting relationships with drivers assigned to your customer base starting with driver orientation by completing operations portion of orientation
- Responsible for dispatching / managing drivers and managing their performance including time off requests, corrective action, and performance reviews
- Collaborate with safety to coordinate recertification of drivers and random drug screenings
- Administers weekly performance scorecards via information from Pedigree and utilizes this a tool to improve performance
- Accountable for driver retention including developing programs to address retention and removing barriers for driversEquipment:
- Manage all equipment assigned to your customer base
- Liaison with shop on tractor issues / statuses
- Coordinates with shop on any maintenance issues; monitors OOS equipment and collaborates with maintenance to expedite return to service
- Communicate issues with equipment to operations manager
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Account Manager - Spartanburg, United States - Best Logistics Group
Description
BEST Logistics Group is searching for an innovative and solutions-oriented leader to be an Account Manager for BEST Dedicated Fleet Operations.
Summary Description:
The Account Manager is responsible for creating long-term, trusting relationships with their customers.
The Account Manager's role is to oversee a portfolio of assigned customers, develop new business from existing customers and actively seek new sales opportunities.
Essential Job Duties and Responsibilities:
Customer Relationships:
Driver Relationships:
Working for BEST Logistics, you will enjoy a strong work/life balance that includes PTO and holidays along with comprehensive health insurance.
You will have access to medical, dental, and vision insurance and enjoy our company-paid life insurance, a generous 401(k) plan, and an unbeatable company culture that supports your growthIdeal Candidates WillIdeally, have transportation, supply chain or logistics experience, or experience in a similar industryBe known for their ability to empower and mentor associates, to be proactive and results driven, to creatively problem solve, and thrive in a dynamic, ever-changing environment
