IT Lead - Houston, United States - NEO TECHNOLOGIES LLC

Description

Role Summary:


Responsibilities & Essential Functions include:

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Project Implementation
:

• Craft comprehensive design documents outlining the proposed changes.

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System Maintenance
:

• Take charge of maintaining various systems and technologies.

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Application Administration
:

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Internal Support
:

• Continuously evaluate and improve existing processes to optimize efficiency and effectiveness.

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Documentation
:

• Maintain uptodate documentation encompassing IT PMO, Disaster Recovery, Interconnection, and other relevant areas.

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Testing
:

• Carefully review and manage the testing of multiple system upgrades before releasing them to Buckeye Business.

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On-Call Support
:

• Offer oncall support during nonbusiness hours to Operations as needed.
• Provide prompt and effective assistance to resolve any issues that may arise.

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Customer Service
:

• Deliver exceptional customer service, fostering positive relationships with all stakeholders.

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Process Improvements
:

• Lead initiatives to streamline existing processes and enhance overall efficiency.

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People Management
:

• If Direct Reports exists, provide performance planning and guidance for direct reports, fostering their professional growth and development.
• Collaborate with direct reports to mentor soft, strategic, and technical skills.
• Share technical expertise with colleagues to facilitate problemsolving and collective success.
• Fulfill other duties as assigned, demonstrating versatility and adaptability.

Position Requirements:

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Education. Bachelor's degree in computer science or business preferred or equivalent combination of education, training, and experience.

• 10+ Years of experience in Low Code Development implementation and support experience.
• Microsoft Certifications in Azure and Power Platform are desired.
• Supporting Power Platform Apps, both Canvas Apps and Model Driven apps.
• Experience with backend technologies including Dataverse and SQL.
• Experience with Azure Cloud Technologies.

years of business analysis experience, including development of business processes, functional specifications, testing, and implementation.

• Experience developing online training and test plans/scripts.
• Knowledge of SQL and SharePoint preferred.
• Ability to travel up to
  10% domestically and internationally.

Additional Valuable Skills:

• Delivers clear, persuasive, and engaging verbal presentations to individuals or groups.
• Fosters an open and inclusive environment that encourages the exchange of ideas.
• Confidently presents highquality presentations to leadership and stakeholders as needed.
• Effectively facilitates meetings with key stakeholders, ensuring productive discussions and outcomes.

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Decision Making & Problem Solving
:

• Makes sound and timely decisions based on a combination of analysis, experience, and judgment.
• Proactively identifies and proposes solutions that are correct, accurate, and effective.
• Recognized as a valuable source of advice and solutions by colleagues.

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Customer Service
:

• Anticipates potential issues that could impact customers and takes proactive steps to resolve them before they become problems.
• Responds promptly and professionally to customer requests, demonstrating a commitment to exceptional service.
• Champions the importance of customer service within the organization.

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Stakeholder Engagement
:

• Cultivates strong relationships with key stakeholders who have the most impact on your work.
• Actively seeks feedback from internal and external stakeholders, demonstrating effective listening skills.
• Proactively communicates with stakeholders to foster a productive and transparent relationship.

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Use of Resources
:

• Effectively navigates Buckeye's matrixstyle organizational structure to promote collaboration and problemsolving.
• Through effective planning and resource management, creates opportunities for employees to take ownership of their work and contribute to organizational goals.

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Time Management & Organization
:

• Trains and guides others on how to structure projects to align with Buckeye's objectives.
• Strategically organizes tasks to maximize productivity and achieve project goals.
• Effectively manages time and prioritizes activities to ensure efficient progress towards project objectives.

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Self-Development
:

• Proactively identifies areas for personal and professional development and seeks constructive feedback.
• Implements plans to address development needs and enhance skills and knowledge.
• Continuously seeks opportunities to expand capabilities and contribute to the organization's success.

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Developing Direct Reports
:

• If Direct Reports exist, fully supports and reinforces the organization's developmental standards.
• Creates opportunities customized to each team member's career aspirations.
• Encourages team members to take on challenging assignments that prom