Principal, Clipper Financial Operations - San Francisco, United States - Metropolitan Transportation Commission

Metropolitan Transportation Commission

Verified Company

San Francisco, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

EQUAL OPPORTUNITY EMPLOYER
The Metropolitan Transportation Commission is an equal-opportunity, non-discriminatory employer.

MTC provides all employees and applicants with an equal opportunity in every aspect of the employment experience regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, physical handicap, medical condition or marital status.

DESCRIPTION:

DEADLINE TO APPLY IS SUNDAY, JUNE 9, 2024 AT 11:59 PM

IF YOU ARE INTERESTED, PLEASE APPLY IMMEDIATELY

First round interviews tentatively scheduled for Thursday, June 20, 2024

Be ready to rethink your assumptions about the public sector. Dedicated and motivated colleagues? Beautiful, high amenity building for onsite work and collaboration? Flexible schedules and hybrid work options? Yes, yes, and yes_

A major program under the purview of the Electronic Payments Section is Clipper - the regional transit fare payment system for the nine-county San Francisco Bay Area.

Transit riders can use a reloadable Clipper card to pay fares on public transit systems in the Bay Area. Clipper currently supports 22 participating transit operators in the Bay area and has been in full operation since 2006 (but under the name TransLink until Clipper is operated by a single contractor - Cubic Transportation Systems, Inc. - under the oversight of MTC staff in the Electronic Payments Section.

In cooperation with the transit operators participating in Clipper, MTC is implementing the Next Generation Clipper (C2) fare payment system.

C2 will have a disaggregated approach as compared to the current Clipper system and will include the following contracts for service:

The System Integrator will provide the complete back office and fare payment engine and mobile Clipper as well as all field equipment. The contractor for this service is Cubic Transportation Systems.
The Payment Services Contractor will provide a regional payment gateway to process credit and debit card transactions for Clipper. The contractor for this service is Fiserv.
The Extended Use Fare Media Supplier will supply physical plastic Clipper fare media. This service will be provided by ASKintTag, LLC dba Paragon-ID.
The Extended Use Fare Media Distributor will distribute physical plastic Clipper fare media. The contractor for this service is Cubic Transportation Systems under a separate contract from the System Integrator contract.

When fully launched in 2024, the C2 system will support all existing fare policies, will accommodate innovative pricing strategies; and will provide an accurate, reliable, consistent, and fast customer experience when purchasing fare products, paying fares, managing accounts, and receiving customer service.

In addition to replacing obsolete systems and equipment, C2 will introduce new features to the Clipper Program that address the most common customer and user issues with the existing system.

C2 will:

Be an accountbased system that will allow customers to reload their Clipper account online, at vending machines, at retailers, and through mobile devices, and use the value immediately.
Be able to integrate with other transportation providers such as bikeshare and paratransit providers, addressing Bay Area needs for better mobility solutions.
Have a new Clipper mobile app that allows customers to use smartphones to reload their Clipper card (Deployed in April 2021).
Enable Apple or Google phones to function as a Clipper card (Deployed in April 2021).

The Principal, Clipper Financial Operations position will be involved in multiple aspects of the C2 program, particularly those related to revenue collection, settlement, and distribution, as described in more detail below (under Essential Duties and Responsibilities), as well as the transition of the existing Clipper system to C2.

All MTC employees are designated Disaster Service Workers through state and local law (California Government Code Section Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

SKILLS AND ABILITIES:

Understand topics, business cases, and issues relevant to financial collection operations.
Possess exemplary project management skills and be able to manage multiple projects concurrently and effectively.
Have proven interpersonal skills, with experience coordinating among various groups (e.g., contractors, transit agencies, the public).
Ability to develop and communicate plans to improve Clipper Program financial operations.
Ability to build consensus in challenging environments that include external stakeholders.
Be a team leader with strong analytical, problemsolving, organizational and interpersonal skills.
Ability to supervise reporting staff and contractors; monitor, evaluate, direct, and participate in the training of staff.

MINIMUM QUALIFICATIONS:

An appropriate combinatio