Customer Service Specialist - Oldsmar - Newcoast

    Newcoast
    Newcoast Oldsmar

    57 minutes ago

    $40,000 - $60,000 (USD) per year
    Description
    OVERVIEW: The Customer Support Specialist is dedicated to providing exceptional service and support to all Newcoast customers. The Customer Support Specialist will be the primary contact for follow-up on deals to ensure timely lien perfection and corresponding notice to our lending partners. The Customer Support Specialist will follow the Deal Follow-Up Standard Operating Procedures to ensure a positive Newcoast customer experience.
    KEY TASKS:
    • Full adherence to the Deal Follow-Up Standard Operating Procedure
    • Liaison with the loan processor, business manager, relationship manager on deals
    • Follow up on missing seller originals as assigned
    • Follow up on outstanding lien perfection
    • Confirm with Lender that lien perfection has been completed and provide documented proof to lender of such perfection
    • Assigning of titles and packaging of title docs
    • Maintain detailed records of interactions in Hubspot
    • Answer incoming calls through Zoom Contact Center
    • Respond to customer inquiries in a timely manner
    • Void checks and re-issue of checks
    • Establishes and maintains relationships with all appropriate stakeholders
    • Other duties as assigned
    KEY RESULT AREAS:
    • Adherence to Deal Follow-Up SOP measurables
    • Full documentation of key tasks recorded within Hubspot
    • Respond to customer inquiries in a timely manner
    • Provide a high level of customer service
    • High level of organization and attention to detail
    • Ability to handle sensitive information with discretion and confidentiality
    *Newcoast uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.
    Equal Opportunity Employer
    This employer is required to notify all applicants of their rights pursuant to federal employment laws.

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