Night Auditor - New Haven, United States - Graduate Hotels

Graduate Hotels

Verified Company

New Haven, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Part time

Description

Graduate Hotels, is seeking a
Night Auditor **to join New Havenand its brilliant team of hospitality enthusiasts.

Graduate Hotels creates authentic, spirited spaces that connect travelers, students and locals alike. Through thoughtfully curated design, creative F&B and community-focused events, we create hotels worthy of their communities.

We are a diverse team of experience makers and storytellers. As a Graduate Hotels team member, you are the local insider shaping guest experiences. Our goal is to make every guest feel like a local even if it's their first time in town.

In order to help you deliver on that goal, we encourage our team members to embody the same mindset as our guests through Graduate experiences and encouraged community exploration.

Graduate Hotels is proud to be Great Place to Work-Certified, proving that our associates feel our commitment to cultivate a culture of inspirational and supportive leadership.

JOB DUTIES AND RESPONSIBILITIES

Greets guests as they arrive, focusing on personal recognitionin a warm and authentic manner
Reviews arrival list daily and assists in preparing, assembling and delivering welcome amenities
Escort VIPs to room and check them inpriorto arrival
Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
Responsible for issued bank count bank at beginning and end of shift.
Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
Maintains front desk area to be clean and organized
Monitor and promptly answer guest questions and requests through property management system SMS in accordance with brand standards
Ensure each shift begins by reviewing resume binder, Front Office Announcements board and pass on with the associate who just concluded shift
Ensure uniform is clean and pressed and worn to each shift
Alerts management of low inventory items that need to be reordered (keys, key packets, grab & go items, office supplies)
Monitor and restock grab and go and guest amenities
Assisting with lobby activation as needed
Assist guests with concierge services and act as a local insider when recommending restaurants, attractions, and activities
Offer luggage assistance and storage to guests
Ensure all scheduled shifts that are switched are approved by a manager in advance
Utilize proper procedures when handling guest PPIdata
Understands the key points to communicate for a Graduate Arrival experience
Follows through and feels ownership of guest requests throughbrand and property mandated channels (ie PMS, property management system, walkie talkies)
Resolves guest complaints in a professional and efficient manner
Promotes Graduate Culture by exhibiting the 5 pillars of our mission
Responsible for assisting management with onthejob training of new associates
Always retrievenecessaryidentification documents and form of payment uponguestarrival
Responsible for completing shift check list upon conclusion of every scheduled shift
Promote and participate in brand wide initiatives
Adherence to the attendance policy and procedures
Other duties as assigned

EDUCATION AND EXPERIENCE

Prior Customer Service Experience
High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

Basic computer skills
Ability to communicate effectively verbally and inwriting
Ability to exceed expectations of guests and team members
Excellent time management skills

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.