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    Front Desk Agent - Tampa, United States - Pyramid Global Hospitality

    Pyramid Global Hospitality
    Pyramid Global Hospitality Tampa, United States

    1 week ago

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    Description
    Property

    About Us

    At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company

    Location Description

    Welcome to Hotel Flor Tampa Downtown, Tapestry Collection by Hilton, a true gem in the heart of the city of Tampa. With 210 stylishly appointed guest rooms and 13,042 sq ft. of versatile meeting space, our hotel is not just a destination; it's an experience. As a member of the Pyramid Family, we take pride in fostering a culture that sets us apart as the premier employer in the area. Every member of our team plays a pivotal role in delivering outstanding service and creating memorable experiences for our guests. We don't just want to be a hotel people pass through; we aim to be distinguished by our excellent culture. Discover today what a fulfilling career with Pyramid Global Hospitality at Hotel Flor Tampa Downtown can mean for you

    Overview

    Come Grow With Us Pyramid Global Hospitality is an industry leading and growing global hotel management company. We are seeking a Front Desk Agent to grow along with our company, and to be a part of the culture that puts its people first

    We are looking for someone who is passionate about people and comfortable customer facing delivering great service, as well as, making meaningful connections.

    This is an opportunity to combine your great customer service experience with a passion for service and hospitality. If this describes you and you love what you do, we are interested in talking to you

    Qualifications

    Responsibilities:
    • Provide exceptional customer service by being engaging and taking sincere interest in the guest and guest experience
    • Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
    • Help to resolve problems and "WOW" guests through recovery when things aren't quite right
    • Promote and sell special hotel programs
    • Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
    • Be knowledgeable of all emergency procedures and policies
    • Maintain house bank
    • Communicate all pertinent information to manager on duty
    • Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
    • Assist other departments as needed
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