Parts Manager - Villa Park, United States - Wild Fire Harley-Davidson

Wild Fire Harley-Davidson

Verified Company

Villa Park, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Wild Fire Harley-Davidson

About Us
Wild Fire Harley-Davidson is a part of the Windy City Motorcycle Company (WCMC). Windy City Motorcycle Company is a veteran-owned company that operates as more than just a motorcycle retailer. We are a team of riders, catering to other riders.

As the largest motorcycle retailer in the industry, WCMC is setting the standard and shaping the future of motorcycle retail experience.

Our teams are fueled by their passion for fulfilling dreams of riding two-wheeled, three-wheeled, and power sports vehicles, making each day at work an exciting new adventure.

If you share our passion for motorcycles and power sports vehicles, then come join us by rolling on the throttle

Responsibilities

1. Department Operations

Oversee the intake, storage and distribution of parts inventory.
Maintain clean and organized parts storage areas.
Establish and maintain effective working relationships with customers, employees, vendors and suppliers.
Supervise parts personnel, including cashiers and other clerks.
Prepare reports regarding parts ordering, inventory, pricing, and margin objectives.
Manage all staff training and development activities.
Ensure compliance with all product warranty and recall policies.
Review sales records and monitor slowmoving parts and ensure timely replenishment.
Provide training and guidance to staff, including safety policies.
Develop and implement strategies to maximize parts sales and meet customer expectations.

2. Customer Service

Provide prompt, dependable, highquality, parts sales to customers by using current proactive feature benefit sales techniques.
Greet customers immediately, in a courteous and friendly manner.
Ensure customers are properly qualified for needs, wants, and ability to buy.
Ensure crosssales of motorcycles, financing, general merchandise, warranties, HOG Dues, insurance products, and services.
Develop and ensure the use of a common and consistent quotation methodology for parts sales, and purchases.

3. Management

Maintain sales followup programs.
Maintain budgeted revenue and expense objectives.
Maintain efficiency reports on parts associates.
Provide reports to GM as requested.
Attend training sessions to keep current with parts department issues.

4. Supervisory

Establish departmental work schedule, balancing the workload of all employees.
Train Parts Associates to use consistent and current sales methodologies.
Manage employee performance (evaluate and counsel) and conduct performance reviews in a timely manner.
Assist with recruiting, interviewing, hiring, and terminating employees according to company policy and procedure.

Requirements:

Bachelor of Science in Business or related field (preferred)
5+ years' experience in the Auto industry, with at least 2 years in a management role.
Comprehensive knowledge of parts operations and inventory control processes.
Proven track record of developing and leading successful teams.
Working knowledge of Microsoft Suite
Outstanding customer service and communication
Excellent organizational, problem solving and decision making skills
Ability to multitask
Strong problem solving and analytical ability

Benefits- Health Plan- Dental Plan- Vision Plan- Life Insurance- 401k Plan with company match- Paid Time Off- Business casual dress code- A fun environment