Concierge - New York, United States - Tech Connected
Description
Job Location:
New York City
Position:
Concierge
About the Role:
We are seeking a knowledgeable and personable individual to join our team as a Concierge. In this role, you will be the face of our establishment, providing exceptional service and assistance to our guests. If you have a passion for hospitality, excellent communication skills, and a talent for anticipating guest needs, we want to hear from you
Key Responsibilities:
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Guest Assistance: Greet guests warmly upon arrival, assist with check-in procedures, and provide information about hotel amenities, services, and local attractions. Act as a resource for guests, answering questions, providing recommendations, and ensuring their needs are met throughout their stay.
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Concierge Services: Arrange transportation, make restaurant reservations, book tickets to events or attractions, and provide directions or maps to guests. Anticipate guest needs and go above and beyond to exceed their expectations.
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Problem Resolution: Handle guest complaints or issues effectively, seeking resolution to ensure guest satisfaction. Escalate any unresolved issues to management as needed.
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Guest Relations: Build and maintain positive relationships with guests, addressing them by name and personalizing their experience whenever possible. Act as a liaison between guests and other hotel departments to ensure seamless communication and service delivery.
Requirements:
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Customer Focus: You have a passion for providing excellent customer service and enjoy interacting with people. Your friendly demeanor and attentive attitude contribute to a positive guest experience.
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Communication Skills: Strong verbal and written communication skills are essential for effectively interacting with guests and colleagues.
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Knowledge of Local Area: Familiarity with the local area, including restaurants, attractions, and transportation options, is preferred.
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Problem-Solving Abilities: You can quickly assess situations, identify solutions, and take appropriate action to address guest concerns or issues.
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Attention to Detail: You have a keen eye for detail and ensure accuracy in guest interactions and administrative tasks.
Why Join Us:
As a member of our team, you'll have the opportunity to work in a dynamic and supportive environment where your contributions are valued.
Ready to Apply?
Pay:
$ $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Paid time off
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Ability to Commute:
- New York, NY preferred)
Work Location:
In person
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