- Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
- Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
- Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
- Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
- Review Front Office log and Trace File daily.
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Maintain a warm and friendly demeanor at all times. Supervise all team members in their respective roles at the Front Office.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
-
Office Supervisor
3 weeks ago
Capital Interventional Pain and Spine Center Rockville, United StatesOverview: · **Duties**: · - Supervise and coordinate office activities and operations · - Develop and implement office policies and procedures to optimize workflow and maximize productivity. · - Coordinate patient scheduling, appointments, and follow-up care to ensure timely and ...
-
Front Office Supervisor
2 weeks ago
Residence Inn Potomac Mills Woodbridge, United StatesCompensation Type · Hourly · Highgate Hotels · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Franci ...
-
Front Office Supervisor
2 weeks ago
Residence Inn Potomac Mills Woodbridge, United StatesCompensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco ...
-
Supervisor, Cashiers Office
1 week ago
GW MFA Washington, United StatesThe GW Medical Faculty Associates (MFA) was incorporated in July 2000 as a not-for-profit, physician-led practice group. The organization functioned as an independent organization in support of The George Washington University School of Medicine and Sciences as a multi-specialty ...
-
Front Office Supervisor
1 week ago
Hamilton Hotel Washington, United States**Position Responsibilities (including but not limited to)**: · - Acts as Manager on duty, and supports Front Office Manager and Director of Front Office during shift hours. · - Promptly resolves any guest complaints or issues · - Coordinate activities with other hotel department ...
-
Office Supervisor
2 weeks ago
OrthoVirginia Chantilly, United StatesOrthoVirginia, Virginia's largest provider of expert orthopedic and therapy care, is currently seeking a full-time, experienced Office Supervisor to join our team Along with a collaborative, team-oriented work environment, our outstanding employment package includes: competitive ...
-
Ticket Office Supervisor
1 day ago
Commonwealth of Virginia Manassas, United StatesDepartment: College of Visual and Performing Arts - Hylton Performing Arts Center · Classification: Admin Office Specialist 3 · Job Category: Classified Staff · Job Type: Full-Time · Work Schedule: Full-time (1.0 FTE, 40 hrs/wk) · Location: Manassas, VA · Workplace Type: On S ...
-
Plymouth Rock Assurance Woodbridge, United StatesOverview: · The Team Lead will be responsible for working collaboratively across the organization to develop and deliver a customer experience that differentiates Plymouth Rock as a premier service organization. The team lead will create a culture that embodies our brand and work ...
-
Development Services Technician Supervisor
2 weeks ago
Prince William County Government Woodbridge, United States**Introduction**: · The Department of Development Services Division of Building Development is seeking a creative, adaptable, multi-tasking supervisor to lead the building development construction Permitting team. As the supervisor of the Permits team, balancing superior customer ...
-
Registrar, Lead
2 weeks ago
Prince William County Public Schools Prince William County, VA, United StatesREGISTRAR, LEAD - 250 DAY- JOB STATUS: · - OPEN- EFFECTIVE: · POSTING DATE: · - 05/16/2024- CLOSING DATE: · - 06/30/2024 04:30 PM- POSTING NUMBER: · SCHOOL/DEPARTMENT: · - College, Career, and Student Support- LOCATION: · - Prince William County,VA- POSITION TITLE: · - REGISTRAR, ...
-
Administrative Assistant Ii
3 weeks ago
Prince William County Public Schools Woodbridge, United StatesADMINISTRATIVE ASSISTANT II - 223YR- JOB STATUS: · - OPEN- EFFECTIVE: · POSTING DATE: · - 04/15/2024- CLOSING DATE: · - 04/22/2024 04:30 PM- POSTING NUMBER: · SCHOOL/DEPARTMENT: · - Lake Ridge ES- LOCATION: · - Woodbridge,VA- POSITION TITLE: · - ADMINISTRATIVE ASSISTANT II - 223Y ...
-
Administrative Assistant Ii
3 weeks ago
Prince William County Public Schools Woodbridge, United StatesADMINISTRATIVE ASSISTANT II - 223YR- JOB STATUS: · - OPEN- EFFECTIVE: · POSTING DATE: · - 05/09/2024- CLOSING DATE: · - 06/30/2024 04:30 PM- POSTING NUMBER: · SCHOOL/DEPARTMENT: · - Rockledge ES- LOCATION: · - Woodbridge,VA- POSITION TITLE: · - ADMINISTRATIVE ASSISTANT II - 223YR ...
-
Coordinator, Mechanical Systems
2 weeks ago
Prince William County Public Schools Prince William County, VA, United StatesCOORDINATOR, MECHANICAL SYSTEMS - 250 DAY- JOB STATUS: · - OPEN- EFFECTIVE: · POSTING DATE: · - 04/23/2024- CLOSING DATE: · - 06/30/2024 04:30 PM- POSTING NUMBER: · SCHOOL/DEPARTMENT: · - CONSTRUCTION- LOCATION: · - Prince William County,VA- POSITION TITLE: · - COORDINATOR, MECHA ...
-
School Finance Specialist I
2 weeks ago
Prince William County Public Schools Woodbridge, United StatesSCHOOL FINANCE SPECIALIST I - 250 DAY- JOB STATUS: · - OPEN- EFFECTIVE: · POSTING DATE: · - 05/16/2024- CLOSING DATE: · - 05/22/2024 04:30 PM- POSTING NUMBER: · SCHOOL/DEPARTMENT: · - Bel Air ES- LOCATION: · - Woodbridge,VA- POSITION TITLE: · - SCHOOL FINANCE SPECIALIST I - 250 D ...
-
School Finance Specialist I
3 weeks ago
Prince William County Public Schools Woodbridge, United StatesSCHOOL FINANCE SPECIALIST I - 250 DAY- JOB STATUS: · - OPEN- EFFECTIVE: · POSTING DATE: · - 05/13/2024- CLOSING DATE: · - 05/20/2024 04:30 PM- POSTING NUMBER: · SCHOOL/DEPARTMENT: · - Leesylvania ES- LOCATION: · - Woodbridge,VA- POSITION TITLE: · - SCHOOL FINANCE SPECIALIST I - 2 ...
-
Unarmed Security Officer
2 weeks ago
Brosnan Risk Consultants Woodbridge, United StatesCompany Overview/Benefits: · **Unarmed Security Officer - Woodbridge, VA** · **Pay Rate: $19.50/hr.** · **Health, Vision, and Dental plans** · **401k with company match up to 4 %** · **Site Location/ Zip : Woodbridge, VA** · **Days and Hours**: · - **Saturday & Sunday (11:30-17:3 ...
-
Care Coordinator
2 weeks ago
Qualis Home Health Services, LLC Woodbridge, United States**Care Coordinator - **Key responsibilities include, but are not limited to**: · - **Referrals**_ · - Receive all new referrals to initiate the intake process (intake assessment form) · - Obtain service authorization requests from non-Medicare pay sources and ensure that such aut ...
-
Farmer's Market Attendant
2 weeks ago
Prince William County Government Prince William County, VA, United States**Introduction**: · - The Prince William County Department of Parks & Recreation (DPR) is seeking a part-time, seasonal employee to oversee the daily operations of the Dale City Farmer's Market. · - The Dale City's Farmers Market is held at the Dale City Commuter Lot and runs fro ...
-
Regional Operations Supervisor
3 weeks ago
DAVITA Woodbridge, United States541 Main St, Woodbridge, New Jersey, , United States of America · If you are a leader who takes ownership of results & instills accountability in your team AND you have experience managing a group of remote healthcare teammates in the Houston area, we have a great opportunity for ...
-
Administrative Assistant
2 weeks ago
Prince William County Service Authority Woodbridge, United States**Position Summary**: · **Hiring Range Min** · **Hiring Range Max** · **Minimum Requirements** · - Administrative Assistant I- $22.24- $28.16- Possess at least two years of experience performing general administrative work.- Administrative Assistant II- $25.38- $33.31- At least f ...
Front Office Supervisor - Woodbridge, United States - Residence Inn Potomac Mills
3 weeks ago
Description
Compensation Type:
Hourly
Highgate Hotels:
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgates portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location:Residence Inn Potomac Mills
14301 Crossing Place Woodbridge, VA 22192Overview:
The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities:
