- Prepare resumes for groups ten days prior to group arrival and review all details in weekly Staff Meeting.
- Adhere to the Catering and Conference Services Department's standard operating procedures.
- Help establish and maintain hotel's marketplace position within social and corporate communities.
- Follow the specific standard operation procedures for all staff in order to promptly and thoroughly handle all steps in the event planning process adhering to the standards of hotel protocol.
- Ensure all site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments.
- Proactively achieve consistently high scores through establishing a good rapport with the client, preparation work having been done accurately and being visible during the conference to ensure the client's expectations have been met.
- Generate high revenue yielding business for all contracted rooms, function space, and catered events.
- Conduct pre- and post-conference meetings when it is agreeable with the client.
- Ensure all current and future client accounts are serviced in accordance with the hotel's standards.
- Communicate with banquet managers for all related banquet functions, and communicate client requests to relevant departments.
- Ensure banquet event orders are accurate and provide all relevant information to departments concerned 15 days prior to event start time.
- Adhere to selling policies as set forth by the VP of Sales and Marketing.
- Remain available to the hotel managers while on property.
- Be aware of departmental revenue and up sell at every possible opportunity.
- Participate in all regular and operational meetings as required.
- Flexible work hours to include weekend and holidays in order to meet the demands of a 24-hour operation
- Excellent communication skills in all aspects: verbal, written and non-verbal
- College Degree preferred
- Must have a minimum of 3-5 year's experience in catering sales, or conference services, preferably in a convention Resort/Hotel
- Appropriate, professional appearance and presentation
- Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, and other management systems
- Computer skills required: Microsoft Office - Word, Excel, Powerpoint, Outlook, , Opera
- Thorough knowledge of Hotel Food & Beverage operations. General knowledge of all hotel departments.
- Refined verbal and written communication skills
- Effective management, leadership, and organizational skills
- Excels in a fast-paced work environment
- Able to work a flexible schedule including weekends and holidays
- An understanding of monthly forecasting process
- Participate in the re-booking of repeat business by having a track record of long-term client relationships
- Conducts planning meetings, site inspections, Pre-Convention meetings
- Ability to generate creative and innovative menus
- Work closely with banquet department on event execution; ability to quickly evaluate alternatives and decide on a plan of action
- Detailed execution of all banquet event orders and group resumes
- Sets a positive example for guest relations
- Responds to and handles guest problems and complaints
-
Service Manager
1 week ago
Windsor Property Management Company Miami, United StatesPosition at Windsor Communities Service Manager | Windsor Cornerstone - Plantation, FL - At Windsor Communities, its all about people. We are privately owned property management company that owns and manages all its assets. As a Windsor Service Mana Service Manager, Manager, Prop ...
-
Service Manager
3 weeks ago
Zoom Drain of Metro Detroit Miami, United StatesJob Summary: · The Service Manager is a critical leadership role at Zoom Drain, responsible for managing the service team to achieve outstanding customer satisfaction, uphold high levels of workmanship, and meet the company's sales and operational goals. The role demands strong ...
-
Service Manager
3 weeks ago
Integrated Power Services Miami, United States· Who We Are: · Integrated Power Services (IPS) is the leading North American solution provider for power management, electro-mechanical and rotating assets. Serving customers across a wide range of industries, including power generation, utilities, water and wastewater, petroc ...
-
Service Manager
1 week ago
Mill Creek Residential Trust Miami, United StatesWelcome to Mill Creek We're glad you're here At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. Studies have sh ...
-
Service Manager
1 week ago
Cinpolis Luxury Cinemas Miami, United StatesCINPOLIS CAREERS · CINPOLIS USA IS A LEADING WORLD-CLASS CINEMA EXHIBITOR THAT OFFERS GUESTS ENHANCED MOVIE-GOING EXPERIENCES THROUGH ITS "CINPOLIS LUXURY CINEMAS" AND "CINPOLIS" THEATER CONCEPTS. · Join our Team · AS A CINPOLIS TEAM MEMBER, YOU ARE WHAT IS MOST IMPORTANT TO US ...
-
IT Services Manager
2 weeks ago
Symmetry I.T. Miami, United StatesCompany Description · Symmetry IT provides Technical Support for medium and large Business. We offer custom support solutions that are tailored to our clients. · Job Description Serves as the technical and communications for our clients. Provides communications, initiatives, ne ...
-
Automotive Service Manager
3 weeks ago
AutoNation, Inc. Miami, United StatesThe Service Manager is responsible for the customer-focused and efficient operation of the dealership's service department. The service manager will operate the department at maximum production, controlling costs, building a loyal clientele, maintain Service Manager, Manager, Aut ...
-
Guest Services Manager
3 weeks ago
Sonesta International Hotels Corporation Miami, United StatesThe Front Office Manager sets the tone for Sonestas Culture of Caring. We expect leaders to focus on creating amazing moments for guests and team members and dig deep to find ways to create success for their team. Sonesta managers are guest-focused Guest Service, Manager, Office ...
-
Guest Services Manager
3 weeks ago
The Kimpton Hotel & Restaurant Group, LLC Miami, United StatesWhy We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new Guest Service, Manager, Guest ...
-
Manager Voice Services
2 weeks ago
Norwegian Cruise Line Holdings Ltd. Miami, United StatesJOB SUMMARY: Responsible for the oversight of NCLH¿s global shoreside voice communication systems and infrastructure, primarily focusing on Avaya technologies, its ecosystem (SBCs, AES, CM, ESS, System Manager, Session Manager, etc.), dependencies (circuits, licensing, support, e ...
-
Conference Services Manager
3 weeks ago
The Kimpton Hotel & Restaurant Group, LLC Miami, United StatesWhy We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new Manager, Operations, Hospital ...
-
Customer Services Manager
3 weeks ago
Best Used Gym Equipment Miami, FL, United StatesJob Opportunity. - Lead Service technician We are Looking for a Detail-oriented and experienced technician with a background in warehouse operations, possesses excellent technical skills, including equipment maintenance and troubleshooting. If you are an Effective communicator ...
-
IT Services Account Manager
1 week ago
Torry Harris Integration Solutions Miami, United StatesJob Title: IT Services Account Manager (Bilingual English/Spanish) · Location: Miami Preferred · Position Overview: · We are on the lookout for a dynamic and seasoned Bilingual Account Manager to oversee and expand our telecommunications client portfolio across Latin America. Th ...
-
Assistant Service Manager
5 hours ago
Goodyear Miami, United StatesGoodyear - North Miami, FL [Department Supervisor] As an Assistant Service Manager at Goodyear, you'll: Effectively manage the service department; Drive and reach sales goals through guest interactions including tire and service sales; Contribute to training and development of se ...
-
Lamborghini Service Manager
1 week ago
Lamborghini South Dade & Audi Miami South Miami, United StatesAt THE COLLECTION, we provide a level of professional service that truly sets us apart from the rest. Our employees are a valuable resource and an essential part of why we can provide our customers with the best. THE COLLECTION is not your typical dealership; we have an extraordi ...
-
Service Center Manager
6 days ago
Aggreko Miami, United StatesAt Aggreko, we provide energy solutions so communities can thrive and businesses can grow. We bring power, heat and cooling to customers and communities wherever they need it. · We are hiring immediately for a Service Center Manager in our Miami, FL -a role that will help us to ...
-
Food Service Manager
3 weeks ago
Aramark Miami, United StatesJob DescriptionThe Food Service Manager at Everglades Correctional Institution is a management position responsible for developing and implementing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers order prepared foods from ...
-
Conference Services Manager
3 weeks ago
Crescent Services Miami, United StatesFor seekers of the timeless and worldly, the provocatively spirited, the cultured, and the hidden gem traveler, Mayfair House Hotel & Garden offers an iconic experience set against a sexy & seductive backdrop, designed to evoke a cultured escape through guest programing and effor ...
-
Conference Services Manager
1 week ago
Kimpton Hotel Miami, United StatesWhy We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and en ...
-
Commercial Service Manager
4 days ago
Boulevard Tire Miami, United StatesBoulevard Tire Center - Serving Florida Since 1968 is looking for a top notch Service Manager / Dispatcher in our Miami, FL location. This is an exciting career opportunity to get on board with the best provider of quality tire products and services, while leading the industry in ...
Conference Services Manager - Miami, United States - Crescent Services
Description
For seekers of a the timeless and worldly, the provocatively spirited, the cultured, and the hidden gem traveler, Mayfair House Hotel & Garden, A MICHELIN Key Hotel, offers an iconic experience set against a sexy & seductive backdrop, designed to evoke a cultured escape through guest programing and effortless service. Mayfair House Hotel & Garden is a place where everything is refreshingly current yet timeless. It is rooted in its artist narrative and anchored by its signature eccentric design. Join this industry changing and forward-thinking team as the Catering Services Manager to create high tough, unpretentious, personable, accommodating, effortless and discreet service, ultimate with the highest level of diligence in in making the Mayfair House service come to life.
This role will have a high knowledge of Hotel Food and Beverage Operations, effective management, leadership, organizational and communication skills, actively prospects and solicits new contracts and business opportunities for meetings while consistently participating in the re-booking of repeat business by having a track record of long-term client relationships, team player attitude and guest relations skills.
Responsibilities:
Job Requirements:
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)