- Prepare resumes for groups ten days prior to group arrival and review all details in weekly Staff Meeting.
- Adhere to the Catering and Conference Services Department's standard operating procedures.
- Help establish and maintain hotel's marketplace position within social and corporate communities.
- Follow the specific standard operation procedures for all staff in order to promptly and thoroughly handle all steps in the event planning process adhering to the standards of hotel protocol.
- Ensure all site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments.
- Proactively achieve consistently high scores through establishing a good rapport with the client, preparation work having been done accurately and being visible during the conference to ensure the client's expectations have been met.
- Generate high revenue yielding business for all contracted rooms, function space, and catered events.
- Conduct pre- and post-conference meetings when it is agreeable with the client.
- Ensure all current and future client accounts are serviced in accordance with the hotel's standards.
- Communicate with banquet managers for all related banquet functions, and communicate client requests to relevant departments.
- Ensure banquet event orders are accurate and provide all relevant information to departments concerned 15 days prior to event start time.
- Adhere to selling policies as set forth by the VP of Sales and Marketing.
- Remain available to the hotel managers while on property.
- Be aware of departmental revenue and up sell at every possible opportunity.
- Participate in all regular and operational meetings as required.
- Flexible work hours to include weekend and holidays in order to meet the demands of a 24-hour operation
- Excellent communication skills in all aspects: verbal, written and non-verbal
- College Degree preferred
- Must have a minimum of 3-5 year's experience in catering sales, or conference services, preferably in a convention Resort/Hotel
- Appropriate, professional appearance and presentation
- Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, and other management systems
- Computer skills required: Microsoft Office - Word, Excel, Powerpoint, Outlook, , Opera
- Thorough knowledge of Hotel Food & Beverage operations. General knowledge of all hotel departments.
- Refined verbal and written communication skills
- Effective management, leadership, and organizational skills
- Excels in a fast-paced work environment
- Able to work a flexible schedule including weekends and holidays
- An understanding of monthly forecasting process
- Participate in the re-booking of repeat business by having a track record of long-term client relationships
- Conducts planning meetings, site inspections, Pre-Convention meetings
- Ability to generate creative and innovative menus
- Work closely with banquet department on event execution; ability to quickly evaluate alternatives and decide on a plan of action
- Detailed execution of all banquet event orders and group resumes
- Sets a positive example for guest relations
- Responds to and handles guest problems and complaints
-
Service Manager
2 weeks ago
Windsor Property Management Company Miami, United StatesPosition at Windsor Communities Service Manager | Windsor Cornerstone - Plantation, FL - At Windsor Communities, its all about people. We are privately owned property management company that owns and manages all its assets. As a Windsor Service Mana Service Manager, Manager, Prop ...
-
Technical Customer Service Manager
3 weeks ago
Kantar Miami, United StatesTechnical Customer Service Manager · WFA Cross Media Measurement Initiative · Miami, FL/On Site · Full Time Position: Some evenings and weekends as part of the standard working week required. · Excitingly Kantar Media has partnered with the ANA to build a new Cross-Media Measur ...
-
Service Center Manager
1 week ago
Aggreko Miami, United StatesAt Aggreko, we provide energy solutions so communities can thrive and businesses can grow. We bring power, heat and cooling to customers and communities wherever they need it.We are hiring immediately for a Service Center Manager in our Miami, FL -a role that will help us to powe ...
-
IT Services Account Manager
2 weeks ago
Torry Harris Integration Solutions Miami, United StatesJob Title: IT Services Account Manager (Bilingual English/Spanish) · Location: Miami Preferred · Position Overview: · We are on the lookout for a dynamic and seasoned Bilingual Account Manager to oversee and expand our telecommunications client portfolio across Latin America. Th ...
-
Assistant Service Manager
2 days ago
The Goodyear Tire & Rubber Company Miami, United StatesAssistant Service Manager - North Miami, FL · Date: May 29, 2024 · Location: · North Miami, FL, US, · Company: Goodyear · Job Req ID: JR · Goodyear. More Driven. · IMMEDIATELY HIRING - APPLY TODAY · Goodyear owns and operates more than 580 tire and auto service centers na ...
-
Conference Services Manager
4 weeks ago
The Kimpton Hotel & Restaurant Group, LLC Miami, United StatesWhy We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new Manager, Operations, Hospital ...
-
Assistant Service Manager
1 week ago
Goodyear Miami, United StatesGoodyear - North Miami, FL [Department Supervisor] As an Assistant Service Manager at Goodyear, you'll: Effectively manage the service department; Drive and reach sales goals through guest interactions including tire and service sales; Contribute to training and development of se ...
-
Automotive Service Manager
2 weeks ago
Braman Miami Miami, United StatesBraman Miami is actively looking to add Service Manager to our growing teamBenefits:Most competitive salary in the industry.Air-conditioned shop.Medical, dental and vision plan.401(k) savings plan.Accident & critical illness insurance.Paid vacation.Paid training.Employee Lease pr ...
-
Food Service Manager
4 weeks ago
Aramark Miami, United StatesJob DescriptionThe Food Service Manager at Everglades Correctional Institution is a management position responsible for developing and implementing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers order prepared foods from ...
-
Conference Services Manager
3 weeks ago
Crescent Services Miami, United StatesFor seekers of a the timeless and worldly, the provocatively spirited, the cultured, and the hidden gem traveler, Mayfair House Hotel & Garden, A MICHELIN Key Hotel, offers an iconic experience set against a sexy & seductive backdrop, designed to evoke a cultured escape through g ...
-
Automotive Service Manager
2 weeks ago
Braman Motors Inc Miami, United StatesJob description · Braman Miami is currently seeking a dynamic and experienced Automotive Service Manager to lead our service department and uphold our commitment to excellence. · Benefits: Most competitive salary in the industry. · Air-conditioned shop. · Medical, dental and ...
-
Manager, Customer Service
2 weeks ago
University of Miami Miami, United StatesManager, Customer Service (H) page is loaded · Manager, Customer Service (H) · Apply · locations · Miami, FL · time type · Full time · posted on · Posted 2 Days Ago · job requisition id · R · Current Employees: · If you are a current Staff, Faculty or Temporary employ ...
-
Conference Services Manager
2 weeks ago
Kimpton Hotel Miami, United StatesWhy We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and en ...
-
Technical Services Manager
1 week ago
Peak Performance Recruitment Miami, United StatesThis is a newly created position with a growing aircraft leasing company. The successful candidate will assist with transaction management, aircraft and engine technical records management and pre-purchase inspections. · Considering making an application for this job Check all t ...
-
Associate Client Service Manager
2 weeks ago
Arthur J. Gallagher & Company Miami, United StatesGallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture Client Service, Service Manag ...
-
Client Service Manager FL
2 days ago
Gallagher Miami, United StatesAbout Us: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallaghers global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, youll be the architect of protection, safeg ...
-
Mortgage Servicing Transaction Manager
3 weeks ago
Ascendo Resources Miami, United StatesOur client is focused on investments in the mortgage space; including whole loans, asset backed securities, mortgage servicing rights, and other credit-related assets. · They are seeking a Transaction Manager to join their team · Responsibilities: · Responsible for managing loan ...
-
Account Manager- Service/Repair
4 weeks ago
TK Elevator Miami, United StatesThe first 3 letters in workplace safety are Y-O-UTK Elevator is currently seeking an experienced Account Manager- Service & Repair in Miami, FL.Responsible for successfully securing and maintaining service accounts and repair work and developing and maintaining strong relationshi ...
-
American Airlines Miami, United States**Intro** · Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and youll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, youll tackle challenges wi ...
-
Service Manager
2 weeks ago
Mill Creek Residential Trust Miami, United StatesWelcome to Mill Creek We're glad you're here At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. Studies have sh ...
Conference Services Manager - Miami, United States - Crescent Services
Description
For seekers of the timeless and worldly, the provocatively spirited, the cultured, and the hidden gem traveler, Mayfair House Hotel & Garden offers an iconic experience set against a sexy & seductive backdrop, designed to evoke a cultured escape through guest programing and effortless service. Mayfair House Hotel & Garden is a place where everything is refreshingly current yet timeless. It is rooted in its artist narrative and anchored by its signature eccentric design. Join this industry changing and forward-thinking team as the Conference Services Manager to create high touch, unpretentious, personable, accommodating, effortless and discreet service, ultimate with the highest level of diligence in making the Mayfair House service come to life.
This role will have a high knowledge of Hotel Food and Beverage Operations, effective management, leadership, organizational and communication skills, actively prospects and solicits new contracts and business opportunities for meetings while consistently participating in the re-booking of repeat business by having a track record of long-term client relationships, team player attitude and guest relations skills.
Responsibilities:
Job Requirements:
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
