-
Front Desk Agent at The Dunhill Charlotte
1 week ago
Summit Hospitality Group Charlotte, United StatesJob Type · Full-time, Part-time · Description · SUMMIT HOSPITALITY GROUP: GUEST SERVICE REPRESENTATIVE JOB DESCRIPTION · SUMMARY: The Hotel Guest Service Rep. for Summit Hospitality Group is responsible for providing our guest with memorable service all while conducting various ...
-
Summit Hospitality Group Charlotte, United StatesFull job description · SUMMIT HOSPITALITY GROUP: GUEST SERVICE REPRESENTATIVE JOB DESCRIPTION · SUMMARY: The Hotel Guest Service Rep. for Summit Hospitality Group is responsible for providing our guest with memorable service all while conducting various daily operations. · Daily ...
-
Summit Hospitality Group Charlotte, United StatesJob Type · Full-time · Description · SUMMIT HOSPITALITY GROUP: GUEST SERVICE REPRESENTATIVE JOB DESCRIPTION · SUMMARY: The Hotel Guest Service Rep. for Summit Hospitality Group is responsible for providing our guest with memorable service all while conducting various daily oper ...
-
Customer Service Representative
4 days ago
New Age Marketing Inc Charlotte, United StatesCompany Description · New Age Marketing Inc, is an expanding firm that specializes in direct marketing and inside sales for some of the most exciting and well-known companies in the world today. We pair with several of the top retailers in the country to promote the Nations lead ...
-
Outside Sales Associate
1 week ago
KCK Enterprises Charlotte, United StatesJob Description · Job DescriptionJob Summary: · We are seeking a dynamic and experienced Outside Sales to join our team. As a Commercial Kitchen Equipment Outside Sales Rep, you will be responsible for promoting and selling our wide range of commercial kitchen equipment to resta ...
-
Area Director, Retail Marketing
2 weeks ago
Bluegreen Vacations Charlotte, United StatesLocation: · Location: · Area Director, Retail Marketing - Charlotte in Concord, NC by Bluegreen Vacations **Location:** · **Experience:** · Not Specified **Job Description** · Its not only in our 65+ resorts across the U.S. and Caribbean, or even our 210,000+ owners and thei ...
Guest Service Rep. AC Hotels - Charlotte, United States - Hotel Resource
Description
**Other**
**Guest Service Rep. AC Hotels & Residence Inn Charlotte City Center**
Guest Service Rep. AC Hotels & Residence Inn Charlotte City Center McKibbon Hospitality Charlotte NC
**Guest Service Rep. AC Hotels & Residence Inn Charlotte City Center**
**Company:**
McKibbon Hospitality
**Location:**
220 East Trade Street
28202
US
**Category:**
Other
**Degrees Required:**
Not Specified
**Employment Type:**
Full-Time
**Manages Others:**
No
**Requirements:**
Previous experience working as a front desk agent or in a similar role
A high school diploma or equivalent vocational training certificate
Experience working at a hotel establishment (highly desired)
Flexible work schedule
Proficiency with computers
Basic math skills
The ability to provide excellent customer service and maintain a professional demeanor at all times
The ability to input and access information in the property management system and/or points-of-sale system
Great verbal and written communication skills
The ability to create a fun and supportive working environment
The hotel front desk agent is often the first person to interact with guests, providing exceptional customer service. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home.
A Day in the Life:
Provide exceptional customer service
You will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner.
You will maintain positive guest relations at all times.
You will resolve guest complaints and ensure guest satisfaction.
You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
You will process all guest check-ins, and verify registration information with the guest.
You will handle overbooked or 'walked' guests.
You will accept and record wake-up call requests.
You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
You will resolve discrepancies on the room status report with housekeeping.
You will train with and learn Food and Beverage operations to fill in as needed.