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Personal Lines Claims Advocate - Nashville, United States - Zander Insurance Agency
Description
Job Description
Job DescriptionWhy Zander?
Your work at Zander can change lives. Perhaps your own. This wouldn't be just another job, nor just another career path. Zander Insurance is a vehicle for personal and financial growth via our belief that every employee should share in the success of the agency by supporting an ownership mindset via our 'Employee Stock Ownership Plan'. When you join Zander Insurance, you automatically begin investing in your future (without having to purchase shares) since shares are awarded for simply being a team member. We are 49% employee owned, many of whose shares are valued at over $1M. Are you ready to become an owner and change your life?
We are looking for professionals like you
RESPONSIBILITIES:
· Act as a resource/point of contact for clients auto insurance and property insurance claims issues.
· Develop positive relationships with Zander clients, and carriers.
· Manage open claims and aggressively pursue timely closure of all claims.
· Assist in investigation of claims.
· Participate in claims strategies and identify any potential issues.
· Be a resource to educate our clients on what will happen with the claims process.
· Analyze claims status, prepare and/or present reports to management.
· Keep abreast of all new developments in the claim's arena.
· Maintain an extensive knowledge of insurance coverages and markets.
· Document claim activity on agency and account management system.
· Other duties and assignments as directed by management.
POSITION QUALIFICATIONS:
· Minimum 2 years' experience in claims administration, claims processing, or similar duties within personal lines or commercial property and casualty.
· Detailed understanding of multiple lines of personal lines coverages.
OR.....
· 2+ years of personal or commercial property and casualty experience.
· Excellent communication skills, both oral and written, are required.
· Must be self-motivated, problem solving/solution oriented with goal setting and project administration skills.
· Strong interpersonal skills including negotiation skills, team building skills, and flexibility.
· Must have strong internal and external customer service skills, with the ability to develop sound relationships with multiple clients and claims partners.
· Proficiency in the use of Microsoft Word, Excel and PowerPoint and minimum typing speed of 45 wpm required.
· Willingness to expand knowledge and effectiveness in insurance industry by successful completion of extended insurance education beyond continuing education requirements for licensing.
· Organizational and time management skills to prioritize workloads to meet time sensitive deadlines required.
· Must have the ability to analyze and interpret claims information.
· Demonstrated professional, tactful negotiation and persuasion skills to achieve objectives required.
· Insurance and claims management designations/certifications a plus.
· You have a Property and Casualty license in Tennessee
· Bachelor's degree preferred.
ESSENTIAL FUNCTIONS:
These essential functions are representative of those that must be met by an employee to successfully perform the physical aspects of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
· Use of office equipment including personal computer, multiple screens, printer, fax machine, scanner and telephone;
· The employee is occasionally required to use hands and fingers to operate, handle, and reach;
· Specific vision abilities required by this job include close vision and the ability to adjust focus;
· Communicate effectively in English, writing and verbally in person, via email, video meetings and telephone;
· Communicate effectively via telephone for extended periods of time, up to 7 hours per day;
· Ability to pay attention, listen actively, analyze problems and evaluate options, focused on task, multi-task, decision making, and engage appropriately;
· Ability to appropriately handle stress in a fast-paced environment and interact appropriately with others;
· Sit & stand for extended periods of time up to 7 hours per day;
· Must be able to walk up and down stairs (there are no elevators in the 2-story main office building);
· Physical, consistent attendance during normal working hours within a standard 40-hour workweek, during the shift required for this position, as many of the job duties are time sensitive and most effectively and efficiently resolved only through required immediate communication; additional hours may be required;
· The noise level in the work environment is usually moderate to loud.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants are considered for position and are evaluated without regard to mental or physical disability, race, religion, sexual orientation, color, gender, national origin, age, marital status, military or veteran status or any other protected local, state or federal status unrelated to the performance of the work involved.
