Lead Resolution Planner - Houston, United States - Discover Financial Services

Discover Financial Services

Verified Company

Houston, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Discover. A brighter future.
With us, you'll do meaningful work from Day 1.

Our collaborative culture is built on three core behaviors:
We Play to Win, We Get Better Every Day & We Succeed Together.

And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies.

We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Discover. A brighter future.
With us, you'll do meaningful work from day one.

Our collaborative culture is built on three core behaviors:
We Play to Win, We Get Better Every Day, and We Succeed Together.

And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies.

We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Responsibilities:

Assists in directing the team on work assignments and processes by identifying and resolving blockers.
Manages data work streams and coordinates data requirements.
Reviews inputs from drafters across the organization for accuracy.
Maintains the governance and control environment. Reviews policies and ensures committee review processes meet business requirements.
Manages improvement work streams. Coordinates project plans with the business. Drives accountability and follows through on projects.
Identifies and implements process improvements and change-management initiatives.
Resolves resource needs and other issues to ensure the delivery of projects are timely.
Performs research and uses research to resolve issues throughout the Operations Department.
Monitors and/or tracks project milestones and deliverables.

Minimum Qualifications

At a minimum, here's what we need from you:
Bachelor's Degree in Business, Finance, or related field
4+ years of experience in Banking, Financial Services, or related field
In lieu of a degree, 6+ years of experience in Banking, Financial Services, or related field
Preferred Qualifications

Bonus Points if You Have:

6+ years of experience in Banking, Financial Services, or related field
Experience in multi-project level management
Strong communication skills
Ability to extract data from multiple sources and perform analyses to identify trends and root causes of business issues
Experience with producing and using analytical data based on team projects to generate insights and actionable recommendations to leadership
Lean, Six Sigma, and/or demonstrated process improvement expertise

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Compensation:

The base pay for this position generally ranges between $75,500.00 to $127, Additional incentives may be provided as part of a market competitive total compensation package.

Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility

These benefits include:
Paid Parental Leave

Paid Time Off

401(k) Plan

Medical, Dental, Vision, & Health Savings Account

STD, Life, LTD and AD&D

Recognition Program

Education Assistance

Commuter Benefits

Family Support Programs

Employee Stock Purchase Plan

All Discover employees place our customers at the very center of our work.

To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace.

Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status.

(Know Your Rights & Pay Transparency Nondiscrimination Provision)