Patient Experience Consultant - Los Altos, United States - Sutter Health

Sutter Health

Verified Company

Los Altos, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Organization:

SHSO-Sutter Health System Office-Bay

Position Overview:

Provide coaching and/or training to physicians and practices within as needed.

Develop consistently excellent service and communication skills across all affiliate facilities to increase patient satisfaction, physician satisfaction and employee satisfaction.

This position will train and promote evidence-based best practices for service behaviors and communication skills. Acts as a change agent, gaining commitment and eliciting follow-through from coaching clients. Will design and develop action plans and training resources to meet the needs of coaching clients throughout the organization. Roles will focus on supporting the three (3) Bay Area Markets and geographies.

EDUCATION:

Equivalent experience will be accepted in lieu of the required degree or diploma_

Bachelor's:
Bachelors in Healthcare Admin, Human Resources, Communications, Behavioral Health, Psychology, Counseling, Training & Development, Organizational Leadership, or Performance Improvement

TYPICAL EXPERIENCE:

5 years of recent relevant experience.

SKILLS AND KNOWLEDGE:

Knowledge of the operations of a healthcare system and/or a medical office is required.

Knowledge of IFC Coaching Core Competencies is required.

Ability to effectively use external sources of information (like the internet, research journals and professional affiliations) is required.

Must have verbal and interpersonal communication skills, be an effective listener with an understanding of how to influence and motivate others.

Must have proficiency with inquiry-based coaching techniques.

Must be able to develop and maintain effective relationships with physicians, management, support staff, patients and coworkers.

Proven client-customer relations skills are required.

Facilitation and presentation skills are required.

Must be able to work with people with various backgrounds and experiences.

Must have organizational, analytical and critical thinking skills, enabling an individual to work collaboratively with others at all levels of the organization.

Must have the ability to effectively deal with multiple priorities in a fast-paced, ever-changing environment.

Must be able sit for long periods of time at computer workstation.

Must be able to stand for long periods of time while conducting training sessions.

Must be able to safely lift and carry file boxes, portable laptop and projection equipment and other department related equipment or materials weighing up to 30 pounds without assistance.

Job Shift:

Days

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Monday - Friday

Weekend Requirements:

None

Benefits:

Yes

Unions:

No

This position is work from home eligible.

Position Status:

Exempt

Weekly Hours:

40

Employee Status:

Regular

Number of Openings:

2

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $49.43 to $74.15 / hour