Program Assistant I - Austin, United States - Education Service Center Region XIII

Education Service Center Region XIII

Verified Company

Austin, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Support Staff

Job ID: 4965

Reports To:
Coordinator: Content Services

Salary:

This is a full-time, (12) twelve-month position for 232 days with an annual salary in the range of $38,242 to $44,988.00.

Job Summary:

Assist with tasks and duties associated with the effective functioning of the Instructional Development & Support Department in Academic Services by providing direct assistance to the Coordinators, Program Managers, Education Specialists, and external clients.

Assist with grants as needed.

Required Qualifications (years of experience, education, certifications):

High School diploma or GED required
At least five years' experience as administrative assistant or in office setting required

Preferred Qualifications (years of experience, education, certifications):

Undergraduate degree preferred

Knowledge/Skills:

Ability to maintain electronic files
Ability to disseminate information in a clear and concise manner to internal and external clients
Ability to organize and prioritize work flow
Ability to multitask when supporting multiple specialists
Strong interpersonal skills
Ability to work independently with minimum supervision
Excellent verbal and written skills
Excellent organizational skills
Excellent interpersonal and customer service skills
Excellent time management skills with proven ability to meet deadlines
Ability to work quickly and efficiently but effectively
Ability to work well in team situations and to collaborate with others
Ability to create flyers using Canva, Publisher, or other platforms (preferred)
Demonstrated experience using Microsoft Office Suite (Word, Excel, Powerpoint) and Google Suite
Demonstrated experience with virtual platforms (such as Zoom and Teams)
Demonstrated experience with understanding a learning management system (such as Canvas) preferred
Demonstrated experience with customer service, both internal and external

Major Responsibilities:

Serve as a representative of ESC Region 13, displaying courtesy, tact, consideration, and discretion in all interactions with other members of the educational community and with the public
Work with Education Specialists, Program Managers, Coordinators, and other Program Assistants to serve the internal and external clients associated with this position and to accomplish the goals of ESC Region 1
Assist in preparation for and facilitation of workshops, conferences, and institutes
Develop, design, and produce brochures, newsletters, flyers, and other documents
Heavy technology use with electronic files, documents, and print materials
Complete clerical duties in a timely and efficient manner
Understand and use ESC Region 13 internal systems
Receive incoming calls, take messages, and refer/route calls to appropriate staff for efficient client service in a timely and positive manner
Have a clientcentered approach with possible conflict resolution with clients
Perform other duties as assigned

Supervisory Responsibilities:

None

Budget Responsiblities:

None

Working Conditions:

Follow policies and procedures

Physical Demands:

Lifting and carrying (015 pounds)
Some travel by car to presentation venues as necessary

Mental:

Multitask environment
Ability to handle stress
Communicates clearly and effectively (verbal and written)
Follows policies and procedures
Maintains emotional control
Attention to detail
Reading, writing, proofreading

Environmental:

Office environment
Cubicle setting

Equipment Used:

General office equipment
Computer and peripherals
Other equipment as requirements change

Benefits:

Generous contribution to medical benefits
Twelve vacation days per year
Ten leave days per year
Four telecommute days per month
Discounted wellness offerings
Form more information browse the Benefits Booklet

The above statements are intended to describe the general purpose and responsibilities assigned to this job and are not intended to represent an exhaustive list of all responsibilities, duties and skills that may be required.