Ceramic Installation Project Coordinator - Cherry Hill, United States - Avalon Flooring

Avalon Flooring

Verified Company

Cherry Hill, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Ceramic Installation Project Coordinator - Cherry Hill, NJ (Corporate)

How you'll make a meaningful impact as a Ceramic Installation Manager:
Our success relies on the positive, can-do attitude of each member of the Avalon team. The Ceramic Installation Project Coordinator reviews and schedules ceramic installations companywide for all installation departments.

This includes review of technical ceramic estimates ensuring quality and precision throughout the ceramic installation process, in order to improve the quality and efficiency of installations.

Success in this role assists the company with meeting sales performance goals, profit margins, and customer service.

Joining Avalon Flooring brings the following perks and benefits to support you in your personal and professional journey:

Competitive Compensation
401(k) to help you invest in your future
Employee Stock Ownership Program (ESOP), funded 100% by Avalon Flooring
Medical (including Teladoc), Dental and Vision insurance multiple plan options available to support your needs
Flexible Spending Accounts (FSA) to help you pay for medical, dependent and transit expenses tax free
Companypaid life and disability plus supplemental life
Quantum Employee Assistance and Behavioral Health program to support you and your family
5 sick days, 10 vacation days and 6 paid holidays to support you in having an active life outside of work
Room for career development and advancement
Extensive training to ensure you're well equipped to succeed
Consistent hours to support work/life balance
Employee store discounts and more perks

Here is what you can expect in your role - also known as responsibilities:

Schedule ceramic installation jobs; provide installation date, review scope of job and set expectations directly with customer. Assign appropriate sub-contractor to the job ensuring appropriate sub for jobs
Communicate potential issues discovered during job review with estimators and sales team as needed to ensure that current and future jobs are estimated and executed properly
Coordinate scheduling of jobs for Pro Partners based on the PP individualized scheduling process and preferences
Assist Installation Sales with pricing and scope of work and serve as a contact on complex ceramic jobs
Work with the Claims Department providing direction and/or aid to resolve complex/technical job site issues. Inspect claim sites as needed
Provide Installation Sales and/or Regional Ceramic Installation Manager with timely information when concerns arise on job paperwork or corresponding orders
Assist in solving any problems related to the installation of material in a timely manner
Respond to customer complaints routed through the Customer Support Department along with field manager
Assist Regional Ceramic Installation Manager to recruit subcontractors
Interact daily with Store Management, Installation Sales, Sales Consultants and warehouse staff members to ensure proper and efficient installation for customers.
Participate in installation conference calls and participate as needed in weekly sales meetings.

What You Bring to the Table:

Demonstrate math skills needed for installation and building process
5 years of ceramic installation experience is required
Able to work a rotating Saturday schedule (8 a.m. 12 Noon)
Able to consistently demonstrate Avalon's values and 51% characteristics
Strong interpersonal and communication skills with colleagues and customers
Able to identify and solve problems in a timely manner, gather and analyze information skillfully, and develop alternative solutions
Exhibit patience and grace in managing difficult or emotional customer situations and respond promptly to customer needs
Exceptional attention to detail to ensure installation process is completed efficiently
Business acumen and good judgement around profitability and the customer experience
Understanding of market conditions and competition, and Avalon's unique competitive advantage
Skills to coordinate and complete responsibilities on time with effective communication
Ability to embrace change within the company and any specific role
While performing the duties of this Job, the employee is regularly required to talk or communicate. The employee is frequently required to stand; move; sit and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 80 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Commitment to embodying our values that are grounded in our company's history, culture, and ethos:
Do the Right Thing