Salesforce CRM Technical Manager - Charlotte, United States - Datamasters

Datamasters Charlotte, United States

1 week ago

Description

The Salesforce CRM Technical Manager role is responsible for leveraging data insights from Salesforce CRM to drive strategic decision-making and enhance customer experiences.

The Salesforce CRM Technical Analytics Manager will play a key role in developing and implementing analytics strategies, optimizing CRM processes, and delivering actionable insights to various stakeholders.

In this role, You will:
Lead the technical design, development, implementation, and maintenance of the Salesforce CRM platform to meet business requirements and objectives.

Collaborate with key stakeholders to gather requirements, analyze business processes, and define solutions to streamline workflows and enhance user experience.

Design and implement dashboards, reports, and visualizations to track key performance metrics and trends.

Customize and configure Salesforce features, including but not limited to custom objects, fields, workflows, validation rules, and process builder.

Manage integrations between Salesforce CRM and other systems, ensuring data integrity and seamless flow of information.

Provide technical guidance and mentorship to the Salesforce development team, ensuring adherence to best practices and coding standards.

Perform regular system audits and optimization to maximize efficiency, scalability, and performance of the Salesforce CRM platform.

Can review, test and promote updates from sandbox to production.

Stay current with Salesforce releases, new features, and industry trends, evaluating their potential impact on our CRM strategy and recommending relevant upgrades or enhancements.

Collaborate with cross-functional teams, including sales, marketing, and customer support, to identify opportunities for process improvement and innovation through Salesforce CRM.

Act as the primary point of contact for technical escalations and issue resolution related to the Salesforce CRM platform.

Partner with IT teams to ensure data integrity, quality, and security within Salesforce CRM.

Other duties and projects as assigned.

Qualifications

We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply. While having "desired" qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table.

Required:
Bachelor's degree in Computer Science, Information Technology, or related field is required.

Salesforce Certified Platform Developer I and Salesforce Certified Administrator certifications required.

Additional certifications such as Salesforce Certified Platform Developer II or Salesforce Certified Technical Architect preferred.

Proven experience as a Salesforce developer or technical lead, with at least 6 years of hands-on experience in Salesforce CRM implementation, customization, and integration.

Strong proficiency in Apex, Visualforce, Lightning Components, Salesforce APIs, and declarative customization tools.

Solid understanding of relational databases, data modeling, and SQL.

Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.

Strong leadership and communication skills, with the ability to effectively collaborate with cross-functional teams and lead technical discussions.

Experience with Agile development methodologies and version control systems (e.g., Git) is a plus.

Familiarity with Salesforce DX, CI/CD pipelines, and automated testing frameworks is desirable.

Location:
This is an in-office role in Charlotte, NC.

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