Customer Support Specialist - Stockton, United States - ARDEX Group

ARDEX Group Stockton, United States

3 weeks ago

Description

**Customer Support Specialist - Stockton**

+ **Job Tracking ID**:

+ **Job Location**: Stockton, CA

+ **Job Type**: Full-Time/Regular

+ **Date Updated**: June 10, 2021

+ **Starting Date**: ASAP

**Job Description:**

ARDEX Americas (), is the Global industry leader in the manufacturing and development of high-performance specialty building materials. Our success is built on continuously innovating products that shape the construction industry, and a "culture", driven by collaboration, creative thinking and idea sharing.

We are looking to hire a full-time **Customer Support Specialist** to help support our growing business. This position will be responsible for servicing and processing orders within a designated territory for the ARDEX Retail and Distribution centers throughout The U.S., Canada, and Latin America.

This is a full-time position (Monday-Friday) and the working hours are 8:00 a.m. - 5:00 p.m. with a one- hour unpaid lunch. This position will be based at our Stockton Production Facility.

**Responsibilities**

Maintain thorough understanding of all customer service processes

Complete understanding of international shipping requirements and documentation for the Canadian and Latin America customer support territories

Cross Functional training of all territories and customer accounts

Process high volume of orders as received daily to meet order processing deadlines

Manage direct communication with accounts to ensure customers are kept up to date with their order status and communicate any changes / delays to the order to the customer, customer support team, logistics team, and sales account manager. Resolve product availability issues and advise customer in timely manner.

Manage customers claims, free material shipments, and product returns in territory.

Responsible for acquiring freight rates on LTL special shipments and filing freight damage claims for designated territory

Responsible for invoice and invoice adjustment process in territory: Process and distribute invoices,

Proactively research and resolve any shipping and price discrepancies

Assist with the set-up of new accounts and credit applications. Provide support in gathering and translating information required to establish credit reviews for new customers. Take over as the direct contact for the assigned distributor.

Close coordination with the sales department and Customer Support Manager on improving customer relationships.

All other miscellaneous duties as assigned.

**Experience and Skills:**

Strong business judgement and ability to make sound business decisions in service of the ARDEX Distributor

Minimum 5 (five) years customer or sales support experience, with demonstrable independent account management

Minimum of (3) years order processing, invoicing and invoice adjustment experience is required

Working knowledge of MS Word, MS Excel, and database systems (CRM)

Ability to process high volumes of data while retaining 100% accuracy

Working knowledge of SAP and SAP processes or other integrated accounting system is highly desirable

Knowledge of laws and regulations (U.S. and International) affecting exporting and coordinating with the various internal departments to ensure customs compliance of export documentation is highly desirable

Knowledge of shipping process

Detail oriented and able to sustain high levels of accuracy

Ability to excel in a fast paced, changing environment

Excellent communication, interpersonal and telephone skills

Ability to work independently while retaining a strong team ethic

Excellent organizational and listening skills

Accountability, dependability, responsiveness, and quality focus

Demonstrates ARDEX Growth Mindset competencies: Innovation, Open Mindedness, Collaboration, Agility, Initiating Action and Execution, Ownership

**Education:**

Associate degree preferred or high school diploma with relevant work experience

**Benefits**

Competitive salary and company Laptop

Flexible work initiatives (job and department dependent) to include flexible working hours and work from home options

Immediate Paid Time off (PTO) eligibility, and 11 Paid Holidays

Employee Assistance Programs and Wellness Initiatives

401K match

Medical, Dental and Vision Insurance (immediately eligible 1st of month following date of hire)

Employee development and leadership development programs

Reduced gym memberships, wellness programs, pet insurance, Tickets at Work, community support

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