Customer Service Team Member - Bonita Springs, United States - Kinetico Water Systems of SWFL

Description

Kinetico Water Systems of SWFL is a locally owned and operated water treatment company serving Southwest Florida.

We provide high-quality water treatment solutions to both residential and commercial customers, including water softeners, drinking water systems, and specialty water treatment systems.

With over 25 years of experience in the industry, we are committed to delivering exceptional service and reliable products to our customers.

Our team is made up of dedicated professionals who are passionate about providing the best possible water treatment solutions for our customers.

We believe in a customer-first approach and work hard to exceed our customers' expectations every day.

We also believe in investing in our team members and provide ongoing training and development opportunities to help them grow and succeed in their careers.

At Kinetico Water Systems of SWFL, we value teamwork, integrity, and a positive attitude. We offer a fast-paced and dynamic work environment where employees are encouraged to be creative and innovative. We also offer competitive compensation packages, including health insurance, retirement savings plans, and paid time off.


Job Summary:


Key Responsibilities:

• Answer incoming phone calls and provide excellent customer service to clients.
• Dispatch service technicians to customer locations.
• Manage customer service requests from start to finish, ensuring customer satisfaction.
• Process payments and manage customer accounts.
• Keep detailed records of customer interactions and service requests.
• Work collaboratively with other team members to ensure a seamless customer experience.
• Adhere to company policies and procedures, including quality assurance and safety protocols.

Requirements:

• High school diploma or equivalent required; some college coursework preferred.
• Proven customer service experience in a fastpaced environment.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Detailoriented with excellent followthrough skills.
• Ability to work independently with mínimal supervision.
• A positive attitude and a strong desire to provide exceptional customer service.

Pay:
$ $20.00 per hour


Expected hours:
per week


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Flexible schedule
• Health insurance
• Onthejob training
• Paid time off
• Referral program
• Vision insurance

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Inperson

Application Question(s):

• Why are you looking for a new career?
• How do you handle stress?
• Why are you interested in this position?

Education:

• High school or equivalent (required)

Experience:

Customer Service: 1 year (required)


Language:

• English (required)
• Spanish (preferred)

Work Location:
In person