Service Desk Queue Lead TM1 - Columbia

This position requires office presence of a minimum of · 5 days per week and is only located in Columbia, Maryland. · The role involves owning the day-to-day health of assigned Service Desk ticket queues on a large government contract. It includes triage and prioritization of in ...

A3 Consulting is looking to hire an Intelligent Automation Solution Architect that will be responsible for designing,governing,and overseeing the delivery of enterprise-grade UiPath automation solutions.This role ensures automations are architected for scalability, · security, · ...

The Help Desk Specialist I – Lead serves as the senior resource and daily point-of-contact for Help Desk Specialists providing first-contact technical and customer service support. This role supports queue management, ticket quality, escalations, and mentoring of junior staff. ...

The ideal candidate has experience with DevSecOps Secure Coding practices and the Solutions Development Framework Docker Jenkins GitLab. · ...

We are seeking a technically experienced and solutions-driven Senior Microsoft Teams Telephony Engineer to lead the design, deployment, · and operational support of Microsoft Teams Voice solutions in a secure, · enterprise environment.Design, · deploy,and operate Microsoft Teams ...

We are seeking Contact Center Testers for initial 12 month fully remote contracts. The successful candidate will be responsible for functional design documentation and technical design documentation for Amazon Connect and Verint contact center platforms. · ...

The Help Desk Specialist II – Lead serves as a senior technical and operational point of contact within the Help Desk team, providing support while leading day-to-day service operations. · Provide advanced troubleshooting for complex hardware, software, A/V, Windows OS, M365, ema ...

Join our team as a Case Scoper This position is the first point of contact for cases, ensuring thorough intake, accurate documentation, and a structured start that supports downstream teams · Summary · The PSID Case Scoper is responsible for creating Case Assignment Sheets – list ...

We're looking for an Operations Analyst to make Arbor's supplier operations boringly reliable at scale, and increasingly automated over time. · Manage the operational funnel from utility account creation through broker-ready and brokered status · ...

We are seeking a highly motivated and technically skilled IT Service Desk Manager who serves as both a strategic leader and a hands-on technical contributor. · Lead, mentor, and develop service desk teams across multiple geographic locations. · Oversee daily service desk operatio ...

About Charles River Associates · Since 1965, Charles River Associates has been a premier consulting firm that offers employees a place to learn from a diverse group of consultants, industry experts, and academics. At CRA you will be exposed to leading minds who use economic, fina ...

Zachary Piper Solutions is seeking an Integration Architect to lead solution design across a highly integrated technology environment.This role sits at the intersection of architecture engineering and product translating business needs into scalable secure systems that teams can ...

Community of Hope is seeking an Emotional Wellness Receptionist to help ensure smooth patient flow at the front desk and overall positive experience for all patients when visiting or calling COH. · ...

Descripción del Puesto · El Especialista en Ayuda Técnica I con Shift Lead es un recurso senior que brinda apoyo técnico avanzado a los clientes. Está encargado de gestionar las colas de tickets, garantizar la calidad de las interacciones cliente-técnico y resolver problemas comp ...

We're looking for a hands-on UiPath Solution Architect who can design and build enterprise-scale automations, not just review designs.You'll stay close to the code for complex workflows while also shaping architecture, standards, and AI adoption across the automation landscape. · ...

We are looking for a detail-oriented Administrative Assistant to join a leading non-profit organization on a contract basis in Washington, District of Columbia. · This position is ideal for someone who thrives in a dynamic environment and has a passion for delivering high-quality ...

The PC Provisioning Analyst ensures that all services provided by the Provisioning Program are delivered within the agreed Service Level Agreement set in place. · The incumbent will be responsible for imaging, QA and Provisioning of all PC devices in addition to remote assistance ...

The Translation Services Coordinator collaborates closely with the Translation Services Lead to coordinate the translation of member health care and insurance materials from English to threshold languages.This position helps improve language access and services for Limited Englis ...

We are seeking a highly skilled Senior Systems Administrator – Email Operations to lead the reliability, security, and performance of our enterprise messaging environment. · Lead daily operations of enterprise email systems (Exchange, Exchange Online, Microsoft 365). · Monitor se ...

This position reports to the Clinic Operations Manager or Practice Manager. Responsible for ensuring work flow in the clinic. Expected to triage resource issues in clinic and involve supervisor or manager as needed. Aid the department in meeting financial objectives. Provide trai ...