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    Associate Software Consultant - Pittsburgh, United States - University of Pittsburgh

    University of Pittsburgh
    University of Pittsburgh Pittsburgh, United States

    3 weeks ago

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    Description
    Associate Software Consultant

    The University of Pittsburgh's Center for Teaching and Learning is seeking to hire an Associate Software Consultant.

    A strong candidate is a highly motivated, tech-savvy self-starter with experience performing in a customer service role with little oversight.

    The outstanding candidate will be a committed team player able to multitask and be a participant in short- and mid-term projects while working in a demanding customer service environment.

    Familiarity with modern office productivity tools such as Slack, Airtable, Zoom, and Microsoft Office is a big plus. T his is an entry level position with opportunities for growth for interested and dedicated candidates.

    Job Summary

    Leads classroom technology upkeep and tests, troubleshoots, and resolves online course technology issues.

    Supports new faculty in the online technology environment and executes a campus classroom technology training programs well as a campus technology training program.

    Essential Functions

    Provide phone, email and remote support for a wide variety of instructional software.
    Use departmental systems and processes for dispatching and tracking incoming support tickets.
    Provide assistance during webinars using Zoom and Teams.
    Write documentation for publishing on the Teaching Center website.
    Assist other team-members in testing software, supporting users, and organizing trainings and events.

    Physical Effort

    Mostly sedentary.

    The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community.

    This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces.

    We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.

    The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.


    Assignment Category:
    Full-time regular


    Job Classification:
    Staff.
    Instructional Technology Coordinator


    Job Family:
    Academic & Student Services


    Job Sub Family:
    Instructional and Classroom Support


    Campus:
    Pittsburgh


    Minimum Education Level Required:
    High School Diploma/GED

    Minimum Years of Experience Required:

    2

    Will this position accept substitution in lieu of education or experience:

    Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.


    Work Schedule:
    Monday - Friday, 8:30 a.m. - 5:00 p.m.


    Work Arrangement:
    Monday - Friday, 8:30 a.m. - 5:00 p.m.


    Hiring Range:
    $ $23.00 per hour


    Relocation_Offered:
    No


    Visa Sponsorship Provided:
    No


    Background Check:
    For position finalists, employment with the University will require successful completion of a background check


    Child Protection Clearances:
    Not Applicable


    Required Documents:
    Resume, Cover Letter


    Optional Documents:
    Not Applicable

    Please see job

    description


    PI
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