Technical Representative - Chesterfield, United States - Mitek Inc

Mitek Inc Chesterfield, United States

2 weeks ago

Description

Job DescriptionResponsible for providing technical assistance to customers and internal users in support of the MiTek Homebuilder software suite. Answer questions or resolve software and related computer problems for clients and co-workers in person, via telephone, or remotely. Assistance shall include installation, system configuration, network interaction, feature usage, enhancement needs, and system behavior.

Also responsible for performing second-level support, including assisting in researching, troubleshooting, and resolving complex customer issues; Training on unfamiliar aspects of the software; Assisting in dealing with upset customers by joining the call or taking responsibility of the customer.

Job Responsibilities & RequirementsWhat you will doReceive incoming customer issues in support of various applications within the MiTek Software Suite and help the customer resolve those issues by Researching previous customer issues within the call tracking system; Developing a method to isolate the variables of the issue and testing those variables individually until finding the cause of the issue; Contribute and collaborate with those that focus in that area of the software or applications which includes Technical Representative III, Technical Representative IV, SQA, and Developers.

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities with use in SalesforceResearch open, unsolved, and complex customer issuesCreate & Maintain documentation for tracking tech support issuesCollaborate on small support teams to provide critical customer support and feedbackCreates, communications and distributes technical information related to resolving product issuesIdentify trends with customers and escalates issues to senior staff and works to resolve issues through the appropriate channelsAs needed, work on assigned projects from Technical Support Manager or Technical Representative IV which require more time to resolveWhen needed, works directly with Product Management and Software Development as part of a decision-making team to ensure proper correction of defects and implementation of enhancements into the softwareQualifications3 Years of experience with AutoCAD (ACA) preferred2-4 Years of experience in troubleshooting, call center support, and information technology requiredFamiliarity with networks, SQL Server Management Studio, Remote Desktop, and Internet Information Services a plusEquivalent combination of experience and education, which clearly indicates the ability to perform the essential functions of the position, may substitute on a year-for-year basisAble to perform mathematical skills such as calculating proportions, percentages, area, circumference, and volume and able to apply concepts of basic geometryAbility to read and understand prints and schematicsAble to use Microsoft Office ApplicationsKnowledge and experience with Microsoft Windows Operating Systems, Terminal Server/Citrix environments, multi-tenancy, and various networking environments a plusSoft SkillsMust have strong communication and customer service skills.

Need to be able to communicate effectively, both verbally and written, while assisting customers over the phone, email or in person.

Ability to interact at a high level of professionalism.
Good time management skills.
Self-motivated and willing to take ownership.

MiTek Perks:
Flexible Paid Time Off - take as much time off as you needBenefits begin on Day 1Profit Sharing Plan and Annual Incentive Bonus Plan13 Paid Holidays401k Plan with Matching ContributionsPaid Parental/Caregiver LeaveA variety of Medical, Dental and Vision Plans to choose fromShort

Term Disability Coverage, Long-Term Disability Coverage and Life InsuranceTuition ReimbursementCareer advancement and training opportunitiesIn compliance with the Equal Pay for Equal Work Act, the pay range for this position is estimated at $56k 73k/year.

Base pay offered may vary based on job-related knowledge, skills, and experience. Please visit to learn more about MiTek's benefit opportunities.

Physical DemandsThis role is performed in an office environment where a computer, telephone, and other office equipment are used as needed to perform the duties of the role.

MiTek is a platform innovator and enabler that exists to transform the building industry with better building solutions.

In 1955, MiTek transformed residential construction with the invention of the Gang-Nail plate and a digital platform that provided an affordable and scalable way to manufacture wood trusses.

Today, MiTek delivers software, services, engineered products, and automated solutions that enable the building industry to improve efficiencies by optimizing the balance between off-site and on-site.

With nearly 5,600 team members worldwide, MiTek collaborates across the building industry to enable and accelerate transformational breakthroughs in design and construction to transform the way the industry designs, makes, and builds.

As a Berkshire Hathaway (

NYSE:
BRK-A,

NYSE:
BRK-B) company since 2001, MiTek has a record of continuous growth and innovation.
MiTek is an E-Verify and Drug and Tobacco-Free Workplace.

We are an equal opportunity employer; and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ethnicity, physical or mental disability, sex (including pregnancy, sexual orientation, gender identity or expression, or transgender status), age (40 and over), genetic information (including family medical history), veteran status, or any other protected characteristic.

For accommodation to assist with completing this application, please contact Human Resources at

Technical Representative

2 weeks ago

MiTek Industries Chesterfield, United States

What you will do. Receive incoming customer issues in support of various applications within the MiTek Software Suite and help the customer resolve those issues by Researching previous customer issues within the call tracking system; Developing a met Technical, Representative, Te ...
Technical Representative

2 weeks ago

Mitek Inc Chesterfield, United States

Job DescriptionMiTek is a platform innovator and enabler that exists to transform the building industry with better building solutions. In 1955, MiTek transformed residential construction with the invention of the Gang-Nail plate and a digital platform that provided an affordable ...
Technical Representative

3 weeks ago

Mitek Inc Chesterfield, United States

Job Description · MiTek is a platform innovator and enabler that exists to transform the building industry with better building solutions. In 1955, MiTek transformed residential construction with the invention of the Gang-Nail plate and a digital platform that provided an afford ...
Technical Representative

2 weeks ago

Mitek Inc Chesterfield, United States

Job Description · Responsible for providing technical assistance to customers and internal users in support of the MiTek Homebuilder software suite. Answer questions or resolve software and related computer problems for clients and co-workers in person, via telephone, or remotel ...
National Technical Representative

1 week ago

MiTek Industries, Inc. Chesterfield, United States

Will install, provide training, troubleshoot problems, and provide support of complex Structural Engineering, CAD, and Business Management applications within the MiTek Software Suite at our customer locations. In addition the National Technical Repr Technical, Representative, St ...
National Technical Representative

1 week ago

MiTek Industries, Inc. Chesterfield, United States

Job Description · MiTek is a platform innovator and enabler that exists to transform the building industry with better building solutions. In 1955, MiTek transformed residential construction with the invention of the Gang-Nail plate and a digital platform that provided an afforda ...
Technical Sales Representative

3 days ago

Emerald Enterprises Winfield, MO, United States Freelance

**We are currently looking for a Technical Sales Representative (m/f/d) to join our team in Winfield, MO as soon as possible.** · **Your responsibilities:** · - Actively maintain and develop existing customer relationships · - Acquire new customers · - Prepare cost calculations a ...
Technical Sales Representative

3 weeks ago

Stellar Enterprises Pasadena Park, United States

About Securiton GmbH: · Extraordinary. Secure. · It all started with inventiveness. · As a pioneer in the fire protection industry, we are now the brand for security. · We are one of the leading full-service providers for security solutions. With expertise and sophisticated syste ...
Technical Services Representative

3 weeks ago

Randstad North America, Inc. St Charles, United States

Technical Service Representative will work with our team of Account Managers to support customers in solving pharmacy operational problems, specifically long term care related to the use of products and in testing new products. The qualified candidat Representative, Technical, Te ...
Technical Service Representative

1 week ago

Rx Systems, Inc. Saint Charles, United States

Job Description · Job DescriptionRx Systems, Inc. is currently seeking a new Technical Service Representative. Rx Systems, Inc. is a climate-controlled facility, which is located in the Point West Industrial Park in St. Charles, MO. Our company has been specializing in pharmacy p ...
Technical Sales Representative

6 days ago

Graybar St Charles, United States

Are you ready? · As an Outside Sales Representative, you will develop new prospects and maintain contacts with established customers for the purpose of selling Company products, and customarily and regularly interact with prospects and customers in person at the customer's site ...
Technical Customer Representative

3 weeks ago

SSE St Louis, United States

· Technical Customer Representative / Tier I · SSE is a leading technology company serving the greater St. Louis community for 35 years. We have a thriving MSP/Network Services Practice. · We are looking for a Technical Customer Representative/Tier I to join our team. · We a ...
Technical Support Representative

2 weeks ago

Xactus St Louis, United States

EOE Statement · We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by ...
Technical Sales Representative

1 day ago

Ecolab Saint Louis, MO, United States Full time

As the industry leader in water technology, we're growing and need talented people like you to help us continue to protect the world's most vital resource. · Nalco Water, an Ecolab Company, seeks a Technical Sales Representative to join its industry leading sales team. You'll be ...
Technical Sales Representative

1 day ago

Ecolab Saint Louis, MO, United States Full time

As the industry leader in water technology, we're growing and need talented people like you to help us continue to protect the world's most vital resource. · Nalco Water, an Ecolab Company, seeks a Technical Sales Representative to join its industry leading sales team. You'll ...
Technical Sales Representative, St. Louis

1 week ago

TESA Talent St Louis, United States

Do you have experience in technical sales? Are you skilled at identifying new business opportunities? If so, please read on. · Overview · This position is responsible for the selling of product inspection equipment and associated services in the packaging and production process ...
Quality Engineer

3 days ago

Omega Ventures West Wildwood, United States

Are you looking for a new professional challenge? Join our team and support our client in Solingen. We are currently seeking a Quality Assurance Specialist for our West Wildwood location. · What we offer: · - Permanent employment contract with the possibility of being hired by th ...
Commercial Employee in the Internal Service

3 days ago

SilverLinx Creve Coeur, IL, United States Freelance

The H. Ludendorff GmbH is a wholesale company for plumbing and heating located in Creve Coeur, IL. · For almost 100 years, in 4th generation, we have been supplying large and small commercial customers with top-quality plumbing, heating, and ventilation technology. With 10 locati ...
Junior Sales Manager for Battery Testing

3 days ago

Sapphire Technologies Charles City, United States

Responsibility for managing own key accounts, building customer relationships including identifying customer needs, and generating leads. Evaluating technical requirements and feasibility in collaboration with departments and sales team. Creating offers including assumptions. Neg ...
Sales Office Clerk

3 weeks ago

Infinity Systems Kirkwood, United States

We are currently seeking a full-time INSIDE SALES REPRESENTATIVE (COMMERCIAL EMPLOYEE / SALES REPRESENTATIVE OR SIMILAR) (M/F/D) for our location in Wolpertshausen. Our company specializes in the distribution of woodworking or firewood processing equipment, metalworking equipment ...