- Provide technical expertise/credibility to account team on designated focus area
- Conduct customer presentations on ePlus value proposition and technical solution sets for assigned accounts and focus areas
- Assist sales account managers with overall account planning, as it relates to technical aspects of hardware, software, and services opportunity development
- Assist sales account managers with project management for complex presales engagements
- Complete technical sections for RFP/RFI/RFQ responses for assigned accounts
- Assist account teams with collecting customer business and technical requirements and determining ePlus recommended solution(s)
- Develop solution architecture and detailed line item configurations/bills of material (BOMs)
- Develop proposal and/or presentation of recommended solutions
- Assist with technical scoping/review for Statements of Work (SOWs) for assigned accounts
- Function as liaison to end-user customer technical staff regarding solution and implementation specifics
- Function as a liaison between the sales team and professional services organization to vet solution recommendations and to complete technical portions of the SOW, as appropriate
- Function as technical liaison and ePlus ambassador with field OEM sales and technical teams
- Assist sales management with mentoring of junior sales account managers as it relates to overall opportunity management and technical solution set
- Conduct knowledge transfer with SAT members around solution updates, implementation lessons learned, etc., as relevant
- Assist ePlus sales team in dealing with customer satisfaction issues surrounding technical aspects of a recommended solution & its implementation or deployment, as needed
- Assist in developing customer get-well plan, if applicable
- Assist sales and services management in identifying candidate solution areas for ePlus development or investment
- Complete training, per development plan, and maintain certifications in accordance with focus area
- Assist Services Director with helping improve procedures and functions
- Ensure appropriate coverage for in-process opportunities while out of office for training, vacation, PTO, etc.
- Participate in weekly SAT planning conference calls
- Complete administrative tasks (expenses, time reporting) in a timely fashion
- MUST BE OPEN TO 20 to 30% intraregional travel for the position.
- Bachelor's degree preferred.
- Strong Campus networking experience.
- 5+ years of hands on Networking experience.
- 3+ years IT engineering/delivery/support.
- Current or previous IT management (or team lead) or presales or lead design/architect engineer.
- At least three of the following: switching/routing, wireless, compute/storage, firewalls.
- Working knowledge of two of the following manufacturers: Aruba, Cisco, Fortinet, HPE, Juniper, NetApp, Nutanix, Palo, Pure.
- Excellent customer service skills on phone and in person.
- Skilled to liaise with and influence multiple stakeholders in a matrix environment.
- Professional demeanor and good communication skills.
- Ability to think and come up with solutions quickly, and accurately.
- Significant Architecture and Design experience in Networks, Data Center Systems, and/or Cloud Infrastructure Platforms.
- Past Experience in delivering comprehensive architecture specifications for complex Network and/or Security solutions.
- Strong cross-domain and cross-functional knowledge that will enable design of the best possible Network solutions.
- Strong working experience with some of the following network technologies: Routing, Switching, SDWAN, Wireless, Software Defined Networking, Datacenter network design
- Experience with at least two of following network solutions: Cisco/Meraki, HPE/Aruba, Fortinet, Juniper, Extreme/Aerohive.
- Experience with at least two of the following security solutions: Cisco, Palo Alto, Fortinet, HPE/Aruba or Arista.
- Solid understanding of, and ability to speak authoritatively to, principles in areas such as network, systems, virtualization, cloud technologies, access control, and/or security.
- Experience integrating multiple vendor products.
- Hands-on experience and strong understanding of technology and enterprise network and security. Ability to function as an individual contributor and mentor/leader detached from the corporate environment.
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Solutions Architect - Boston, United States - ePlus
Description
Overview
**Hybrid Remote - Open to candidates geographically located in Southeast Massachusetts, Rhode Island, or Northeast Connecticut**
As a Presales Solutions Architect (Enterprise Networking), you will function as the technical lead for ePlus for targeted, key solution sets. You will be a key contributor in the pre-sales process, assisting the regional sales team in evaluating customers' needs, and developing solutions from concept to implementation.
Responsibilities
CORPORATE VALUES
Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
Work/life balance that supports our employees' varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.
COMMITMENT TO DIVERSITY, INCLUSION AND BELONGING
We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.
YOUR IMPACT
The essential functions of this position include:
The base salary range for this position at commencement of employment is expected to be between $110,000 and $150,000 annually; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions and discretionary bonuses, in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. ePlus Benefits highlights can be viewed here.
If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
PHYSICAL REQUIREMENTS
While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.
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