- Assist in or communicate project milestones with project management, client, and internal service teams.
- Maintain project client satisfaction in line with company goals.
- Consult and work closely with project managers, solutions engineers, clients, and co-workers to ensure successful technology solutions implementation.
- Ensure project tasks/deliverables are completed and client technical needs are met.
- Collaborate with co-workers and serve as technical resource to resolve any problems/situations that may arise.
- Apply standards to systems requirements.
- Document all technical work aspects to provide appropriate information for client billing and ongoing support.
- Ensure project deliverables meet quality standards.
- Review existing standards to improve technical delivery and project standards based on experience and research during project delivery.
- Maintain and develop skills matrix competencies as defined by manager.
- Education: Associate degree in business or computer-related field or equivalent education/experience.
- Certification Requirements: Must have or complete a certification from each of the following groups, or equivalent demonstrated experience, within 180 days of employment:
- A+, Net+ or Sec+
- AZ104, SC300, SC400 or CCNA
- Experience Requirements: 2 years working in Information Technology, preferred.
- Medical, Dental, and Vision Insurance
- 401K Retirement Plan
- Minimum 4 Weeks of Paid Time Off (PTO)
- Birthday PTO
- Paid Holidays
- Paid Time Off for Volunteering
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- Supplemental Insurance
- Employee Assistance Program
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Solutions Specialist I - Addison, United States - Integris
Description
Job Description
Salary Range: $60,000 - $70,000
Ready to have an impact? Join Integris, where integrity meets innovation! Be part of a team that's redefining IT services by leading with "People First".
Integris is a leading IT solutions provider, offering high-touch services that clients appreciate. Our team of highly experienced local professionals delivers top-notch solutions, including dedicated vCIOs, specialized security and compliance advisory services, and a 24/7 help desk. As we expand across the country, both organically and through partnerships with similar managed IT service providers (MSPs), we are dedicated to identifying top talent to play a key role in transforming IT services for our clients.
Job Summary:
Solutions Specialist I are responsible for the successful implementation of technical project work in the Integris Professional Services department. They also assist with projects for customers, meeting project deadlines, improving Integris documentation, and collaborating in a team environment to provide the highest level of service.
Job Responsibilities:
Job Qualifications
At Integris, we value our team members and offer comprehensive benefits, including:
Join us in shaping the future of IT services while making a positive impact on our clients and communities.
Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
