Exec Dir - Atlantic City, United States - Hard Rock Hotel and Casino Atlantic City

Hard Rock Hotel and Casino Atlantic City

Verified Company

Atlantic City, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview:

Under the direction of the SVP of Player Development develops and maintains relationships with existing customers through personal contact to generate incremental gaming revenues.

Develops and maintains new business relationships to increase awareness, drive trial and build customer loyalty.

Responsibilities:

Maintain relationships and markets for our gaming product and amenities to valued guests and develop new business relationships.
Greet guests in the casino and participate in social events and special promotions.
Evaluate player ratings to track visits, arrange accommodation and provide complementary according to established guidelines.
Effectively handle customer complaints and discrepancies in an efficient and courteous manner.
Provide special services to include food, beverage, transportation, crossproperty events, and Player's Club programs.
Achieve predetermined targeted production quotas, profitability goals and other goals provided by management for room occupancy, entertainment events, special events and gaming revenue.
Responsible for telemarketing to predetermined active and inactive customers to further develop brand loyalty and visitation and report the results of each.
Maintain uptodate knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment, and general property information.
Safeguard the confidential nature of all departmental and company records.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
Demonstrate actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion, and Dedication.
Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
Other duties as assigned.

Qualifications:

College Degree preferred with an emphasis on Marketing, Business Administration, or equivalent field.
Minimum ten (10) years Casino Marketing experience required.
Advanced customer service and problemsolving skills.
Excellent interpersonal, verbal communication and sales skills required.
Ability to effectively communicate in English and in at least one Asian language.

**#indeedAC