Onsite- Lender Services- Loss Drafts Associate Iii - Mesa, United States - National General Insurance

National General Insurance

Verified Company

Mesa, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Summary:

The Loss Drafts Associate lll is responsible for performing loss draft and property damage requirements including processing documents, ordering and reviewing inspections, working loss draft queues and evaluating exceptions.

This role supports borrowers and contractors by providing detailed information on how to progress a claim file, de-escalate calls and process complaints, and handle disbursement of claim funds.

Key Responsibilities:

Follows standard procedural guidelines for performing tasks
Responds to written and verbal customer requests, inquiries in a timely and professional manner
Validates documents pertaining to claim
Orders and reviews inspection results
Requests claim funds when applicable
Updates records and note system
Backs up as needed to meet client requirements and SLA's
Verifies claim check deposits
Processes draws/draw approvals and payee header requests for claims
Assists with cross training inbound representatives on borrower follow up queue
Assists Workforce Management chat monitoring and help desk chats

Supervisory Responsibilities:
This job does not have supervisory duties

Preferred Qualifications:
Education and Experience

High school diploma or equivalent experience
1 or more years of experience

Certificates, Licenses, Registrations

None

Functional Skills

Working knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)
Ability to communicate effectively both verbally and written
Analytical skills
Ability to follow established guidelines to focus on details and complete tasks attentively and thoroughly
Ability to utilize established procedures to guide decisionmaking

LI-JH1

National General prides itself on offering our employees a robust Total Rewards package which includes base salary.

The base range offered for the role is:
$36,800 - $40,900 and may vary based on internal equity, and job-related skills, knowledge and experience; among other factors. Other financial components may be added as part of the competitive compensation package, in addition to a full range of benefits, dependent on the level and position offered.