Jobs
>
Chicago

    Employee Relations Representative - Chicago, United States - Chicago Transit Authority

    Chicago Transit Authority
    Chicago Transit Authority Chicago, United States

    4 weeks ago

    Default job background
    Description

    PRIMARY RESPONSIBILITIES

    • Investigates workplace employee relations issues concerning CTA policy violations and ensures proper follow-up and timely resolution.
    • Fosters a fair and consistent approach to investigations and promotes a positive work culture while minimizing risk.
    • Ensures programs and procedures implemented are in compliance with professional standards, federal and state regulatory requirements, relevant laws, Authority guidelines and the Collective Bargain Agreements.
    • Oversees the implementation and application of procedures and policies throughout the Authority.
    • Maintains and proposes updates to related CTA policies and procedures. Advises, trains, and informs employees on related policies to promote positive employee relation practices.
    • Directs and provides oversight to Authority managers in matters relating to dispute resolution and training as needed.
    • Confers with Authority management, union representatives, labor relations, and/or legal team in addressing employee issues and proposing related resolutions.
    • Coordinates with managers to investigate employee relations issues and complaints to properly address employees abusing Authority rules and guidelines.
    • Provides advice and counsel to managers and supervisors regarding personnel practices, policy and employment laws.
    • Conducts investigations and mediations.
    • Travels to field locations throughout service area where incidents occur.
    • Interviews involved parties and relevant personnel (employees/supervisors/witnesses, etc.).
    • Gathers evidence, prepares and documents findings, and presents recommendations for resolution.
    • Leads mediations between disputing parties and assists employees in reaching a mutual agreement.
    • Creates and maintains records of past incidents, findings, and resolutions.
    • Creates and develops training protocols for employee relations best practices.
    • Travels to/from various Authority field locations in order to facilitate training sessions.
    • Creates toolkits and manuals to supplement the trainings as needed.
    • Regularly evaluates training needs and the success of training programs currently implemented.
    • Evaluates and/or develops internal outreach initiatives and projects that support a positive work culture that align with the Authoritys policies.
    • Maintains and analyzes data for employee relations complaints related functions.
    • Performs related duties as assigned.

    CHALLENGES

    • Keeping abreast of policies and practices that address the broad range of employee relations laws and best practices.

    EDUCATION/EXPERIENCE REQUIREMENTS

    • Bachelors degree in Human Resources or a related field and two plus (2+) years of direct employee relations experience and/or an equivalent combination of education and experience.
    • HR related certification is preferred.
    • Previous experience in generating and analyzing employee relations related reports for internal and external reporting purposes.
    • Previous experience conducting full cycle employee relations-based investigations.

    PHYSICAL REQUIREMENTS

    • Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery.
    • Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA.

    KNOWLEDGE, SKILLS, AND ABILITIES

    • Detailed knowledge of principles and methods of conducting investigations.
    • Detailed knowledge of Local, State and Federal employment laws and or policies (i.e. EEOC, IDHR, DOL, ILRB, FLSA, etc.).
    • Detailed knowledge of labor unions and contracts.
    • Strong verbal and written communication skills.
    • Strong listening skills, independent judgment, and decision-making ability.
    • Strong research and analytical skills.
    • Good Microsoft Office Suite skills (Word, Excel, Outlook, etc.).
    • Ability to maintain confidentiality.
    • Ability to resolve conflicts, disputes, and negotiate with others.
    • Ability to establish and maintain constructive and cooperative working relationships with others and maintaining them over time.
    • Ability to analyze information and evaluate results to choose the best solution and solve problems.
    • Ability to extract and review information from records, including studies, memoranda, and reports and draw conclusions or recommendations.

    WORKING CONDITIONS

    • General office environment.
    • Subject to normal garage, shop, and terminal hazards such as noise, dust, grease, moving vehicles, etc. when working in bus/rail workshops, garages, and terminals.
    • Position will report to headquarters (567 W. Lake Street) and will also commute to all garage, terminal, and workshop locations as needed.

    EQUIPMENT, TOOLS, AND MATERIALS UTILIZED

    • Standard office equipment.
    • Personal computer and related software.

    Employees and/or union members will be given priority consideration in the hiring process, per the applicable labor contracts.

    Final salary will be determined in part by the qualifications of the selected candidate and may be higher or lower than target.

    Applicants, if hired,must comply with CTA's residency ordinance.

    CTA IS AN EQUAL OPPORTUNITY EMPLOYER

    No employee or applicant for employment will be discriminated against because of race, color, creed, religion, sex, marital status, national origin, sexual orientation, ancestry, age, unfavorable military discharge, disability or any other status protected by federal, state, or local laws; except where a bona fide occupational qualification exists We are committed to providing an inclusive environment for our workforce and supporting the communities we serve. CTA will make reasonable accommodations for the known disabilities of otherwise qualified applicants for employment as well as its employees, unless undue hardship would result. If you require an accommodation in the application or hiring process, please contact

    prior to the submission of your application or upon notification of your actual test date. CTA will work with you to determine if an accommodation can be provided.

    During the hiring process, CTAs Human Resources department will contact candidates with next steps . Failure to respond to these correspondences in a timely fashion may result in your application being closed out for non-responsiveness.

    Please click link below to review the benefits offered at the CTA.



  • Freddie Crenshaw - State Farm Agent

    Customer Relations Representative

    3 weeks ago

    Freddie Crenshaw - State Farm Agent Chicago, United States Full time

    Benefits:401(k) matching · Bonus based on performance · Competitive salary · Dental insurance · Free food & snacks · Health insurance · Paid time off · Training & development · ROLE DESCRIPTION: · As a Customer Service Representative with Freddie Crenshaw State Farm, you will ge ...

  • Joanna Kierys - State Farm Agent

    Customer Relations Representative

    5 days ago

    Joanna Kierys - State Farm Agent Chicago, United States Full time

    Position Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Relations Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value ...

  • Jimmy Thompson - State Farm Agent

    Customer Relations Representative

    3 days ago

    Jimmy Thompson - State Farm Agent Willis, United States Full time

    Position Overview · State Farm Insurance Agent located in Willis, TX is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Jimmy Thompson - State Farm Agent, you will build and develop customer relationships within the community ...

  • Jim Tom - State Farm Agent

    Customer Relations Representative

    6 days ago

    Jim Tom - State Farm Agent Chicago, United States

    Job Description · Job DescriptionState Farm Insurance Agent Customer Relations - Agent Team Member wanted. You'll provide our insurance customers service and sales support for our personal/commercial insurance products. Insurances and Agency experience preferred · BENEFITS:Base ...

  • Jim Tom - State Farm Agent

    Customer Relations Representative

    5 days ago

    Jim Tom - State Farm Agent Chicago, United States

    Job Description · Job DescriptionState Farm Insurance Agent Customer Relations - Agent Team Member wanted. You'll provide our insurance customers service and sales support for our personal/commercial insurance products. Insurance Producers Licenses are required. · BENEFITS:Base c ...

  • Jim Tom - State Farm Agent

    Customer Relations Representative

    1 week ago

    Jim Tom - State Farm Agent Chicago, United States

    Job Description · Job DescriptionState Farm Agent seeks a local candidate for the role of an insurance licensed customer relations agent assistant-team member. · Benefits:Base comp & Incentive production bonus · Paid time off · Profit Sharing Retirement Plan · Health premium all ...

  • Jim Tom - State Farm Agent

    Customer Relations Representative

    22 hours ago

    Jim Tom - State Farm Agent Chicago, United States

    State Farm Insurance Agent Customer Relations - Agent Team Member wanted. You'll provide our insurance customers service and sales support for our personal/commercial insurance products. Insurance Producers Licenses are required. · BENEFITS: · Base comp (doe) · Monthly Bonus b ...

  • Jim Tom - State Farm Agent

    Customer Relations Representative

    3 days ago

    Jim Tom - State Farm Agent Chicago, United States

    State Farm Insurance Agent Customer Relations - Agent Team Member wanted. You'll provide our insurance customers service and sales support for our personal/commercial insurance products. Insurances and Agency experience preferred · BENEFITS: · Base comp (doe) and uncapped bonus ...

  • Alexis Zimmer - State Farm Agent

    Customer Relations Representative

    3 weeks ago

    Alexis Zimmer - State Farm Agent Chicago, United States

    Job Description · Job Description · As a Customer Relations Representative with Alexis Zimmer State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, an ...

  • Jim Tom - State Farm Agent

    Customer Relations Representative

    1 week ago

    Jim Tom - State Farm Agent Chicago, United States

    State Farm Agent seeks a local candidate for the role of an insurance licensed customer relations agent assistant-team member. · Benefits: · Base comp & Incentive production bonus · Paid time off · Profit Sharing Retirement Plan · Health premium allowance · Training & devel ...

  • Eric Bielinski - State Farm Agent

    Customer Relations Representative

    3 weeks ago

    Eric Bielinski - State Farm Agent Chicago, United States

    Job Description · Job Description · Are you a dedicated customer service professional with a passion for providing exceptional service? State Farm is thrilled to present an outstanding career opportunity as a Customer Service Representative (CSR) on Eric Bielinski's team. We beli ...

  • Jessica Rhee - State Farm Agent

    Customer Relations Representative

    2 days ago

    Jessica Rhee - State Farm Agent Chicago, United States

    Job Description · Job DescriptionROLE DESCRIPTION: · As a Customer Relations Representative - State Farm Agent Team Member with Jessica Rhee - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency ...

  • Freddie Crenshaw - State Farm Agent

    Customer Relations Representative

    2 days ago

    Freddie Crenshaw - State Farm Agent Chicago, United States

    Job Description · Job DescriptionBenefits:401(k) matching · Bonus based on performance · Competitive salary · Dental insurance · Free food & snacks · Health insurance · Paid time off · Training & development · ROLE DESCRIPTION: · As a Customer Service Representative with Freddie ...

  • Greg Jareczek

    Customer Relations Representative

    3 days ago

    Greg Jareczek Chicago, United States

    Position Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financi ...

  • Hemina Patel - State Farm Agent

    Customer Relations Representative

    3 weeks ago

    Hemina Patel - State Farm Agent Chicago, United States

    Job Description · Job DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only Sta ...

  • Alexis Zimmer - State Farm Agent

    Customer Relations Representative

    3 weeks ago

    Alexis Zimmer - State Farm Agent Chicago, United States

    As a Customer Relations Representative with Alexis Zimmer State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ...

  • Jim Tom - State Farm Agent

    Customer Relations Representative

    2 weeks ago

    Jim Tom - State Farm Agent Chicago, United States

    Job Description · Job DescriptionState Farm Agent seeks a local candidate for the role of an insurance licensed customer relations agent assistant-team member. · Benefits:Base comp & Incentive production bonus · M-F 9-5 (no evenings or weekends) · Paid time off · Profit Sharing P ...

  • Jim Tom - State Farm Agent

    Customer Relations Representative

    3 weeks ago

    Jim Tom - State Farm Agent Chicago, United States

    Job Description · Job DescriptionState Farm Agent on the north side of Chicago seeks an insurance customer relations agent assistant-team member to join their team. · Benefits:Base comp · Incentive production bonus · M-F 9-5 (no evenings or weekends) · Paid time off · Profit Sha ...

  • Armando Melendez - State Farm Agent

    Customer Relations Representative

    2 weeks ago

    Armando Melendez - State Farm Agent Chicago, United States

    Position Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financi ...

  • Jim Tom - State Farm Agent

    Customer Relations Representative

    3 weeks ago

    Jim Tom - State Farm Agent Chicago, United States

    State Farm Agent on the north side of Chicago seeks an insurance customer relations agent assistant-team member to join their team. · **Benefits**: · - Base comp · - Incentive production bonus · - M-F 9-5 (no evenings or weekends) · - Paid time off · - Profit Sharing Plan · - Hea ...