IT Lead Systems Engineer, Applications - Westwood, United States - Eversource Energy

Description

IT Lead Systems Engineer, Applications (Hybrid)

This is a hybrid role. The first three months are fulltime in the office.

Our Team:

The IT Lead Systems Engineer, for the Metering and AMI Applications area works in a multi-faceted capacity where the individual has experience with and wears several hats as a Senior Systems Engineer, as well as an Application and Project Lead. The span of the role will include, but is not limited to technical, functional, process, and systems integration work for the for the Metering applications area. The individual will also be responsible for the supervision of the design, development, maintenance, and enhancement of business applications for the area. The individual will also oversee application maintenance support and small projects to ensure the applications we support stay current.

The Metering and AMI applications team is part of the Customer Care operations portfolio. This position reports to the IT Product Line Manager.

The position requires the ability to lead and manage, as well as work hands-on to oversee projects as project lead/manager, perform business analysis, requirements gathering and related activities. Must be able to lead, guide and mentor team members and work with third-party vendors. Other key challenges will be stabilizing newly implemented applications and overseeing application upgrades utilizing both waterfall and agile methods for applications and projects.

The impact of IT solutions for our internal and external customers is important. Below are examples of the characteristics required for this position (not limited to):

•The ability to interact with our end-users and think like the business team to understand their process and the impacts of system changes.

•Ensure communications with business users on incidents, the impact, and follow-up to resolution.

•Have an empathetic customer view of the impact of solution changes on their work.

•Be able to grasp all activities from a support perspective to ensure operational excellence.

•Be self-driven to take initiative to see where IT cross functional challenges exist and bring teams and individuals together to solve problems collaboratively.

This position can work from either our Westwood, MA or Berlin, CT offices. This is a hybrid work opportunity.

Essential Functions:

•Coordinates the overall deployment and activities for the support team and facilitates the resolution of situations brought to their attention.

•Coordinates the deliverables and obligations related to application operations; application maintenance and support; and application release management for assigned application portfolio.

•Coordinates outsourced managed services and cloud/hosted vendor contract SLAs related to application

operation.

•Ensures all applications in portfolio are monitored for performance and assured operations in alignment

with all automated and non-automated department monitoring standards.

•Establishes and maintains effective working relationships with key clients.

•Develops and utilizes performance metrics to show process for service delivery and SLA adherence.

•Integrates activities with business unit and other IT departments to ensure the successful implementation

and support of project efforts.

•Helps to ensure successful delivery of key capital project implementations including seamless transition to

steady state support.

•Assists the Product Line Manager in managing and controlling maintenance, outside service, and project costs.

•Assists in the development of road maps for key applications to ensure application resiliency and provides

added business value.

•Evaluates root cause technical solutions proposed by suppliers, striving for elimination of technical debt.

•Assists in the preparation of statements of work and specifications, estimation of product / service costs and

pricing, and negotiation and administration of contracts.

•Assists in negotiating ITs interests and helps manage external vendor, contractor, and material contracts.

Technical Knowledge/Skills/Education/Licenses/Certifications:

•Strong technical acumen with mastery level of development concepts and underlying technology as well as

the software development life cycle.

•Strong analytical and conceptual skills including the ability to solve complex technical problems.

•Ability to work collaboratively and lead a small team of managed services vendors including day-to-day coaching and performance management/assessment.

•Strong customer service and teamwork skills.

•Customer-first orientation and strong passion for delivering quality tools and solutions.

•Strong interpersonal, negotiation and management skills, and strong business acumen.

•Experience managing outsourced IT managed services providers.

•Ability to think strategically to anticipate the needs of business partners and longevity of applications in portfolio.

•Exhibits an exceptional degree of ingenuity, creativity and/or resourcefulness.

•Ability to prioritize tasks and manage deadlines in a demanding environment, with acute attention to detail.

•Ability to translate data into actionable plans and tactics.

•Ability to maintain relationships with stakeholders and managed services providers.

•Excellent communication skills including verbal, written, and presentation skills.

•Applies extensive organizational and/or project management expertise and has full knowledge of other

related disciplines. May be viewed as expert within a given field.

Education: Bachelors degree from an accredited four-year college or university with a focus in computer

science, computer information systems or equivalent work experience.

Experience: A minimum of 10 years related experience is required of which (5) five years includes

supervisory/leadership responsibilities. A minimum of (5) five years related experience managing outsourced

IT managed services providers. A minimum of (5) years of experience supporting COTS and other application

software solutions. Experience working with or supporting customer service, and energy efficiency applications

such as SAP S4 HANA, Oracle, and Web based platforms in Azure cloud enabled with EAI Integration to backend databases.

Worker Type: Regular

Number of Openings: 1

Working Conditions:

• Must be available to work emergency restoration assignment as required.
• Must be available to travel between MA/CT/NH as necessary.

Leadership Behaviors/Competencies:

Set and Communicate Direction and Priorities

• Communicate priorities and goals (company, department, team)
• Show how employee's work fits in
• Provide business updates, news
• Communicate, communicate, communicate

Build Trusting Relationships

• Role model honesty/integrity in communication and action
• Balance "getting results" with concern for individual needs
• Have honest dialogue with employees; get to know them

Manage and Develop People

• Set realistic performance objectives and expectations
• Give ongoing, honest feedback; coach for success
• Recognize good performance
• Visit crews in the field
• Remove obstacles to day-to-day performance
• Provide tools, information, training

Foster Teamwork and Cross-functional Collaboration

• Encourage cooperation/remove obstacles between work groups/departments
• Encourage collaboration/peers helping peers

Create a Diverse, Inclusive Workforce

• Ask for employee input on work process/practice improvements and before implementing change that will affect them
• Encourage ideas

Lead Change

• Deliver effective, positive communications about change to your team
• Exhibit a "can-do" attitude to successfully implement changes in priorities and work processes
• Respond positively to new demands or circumstances

Focus on the Customer

• Ensure that everyone on the team understands our customer promise and provides superior customer service
• Be a role model for the team on delivering superior customer service

EEO Statement Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified

applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation,

gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Compensation and Benefits:

Eversource offers a competitive total rewards program. The annual salary range for this position is $125,910.00 to $139,900.00, plus incentive. Salary is commensurate with your experience. Check out the career site for an overview of our benefits.

Worker Type:
Regular
Number of Openings:

1

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Emergency Response:

Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.